User Logs on, then is Immediately Logged off

[Chris Guimbellot]

WindowsXP, Service Pack 2

I have a user who works remotely on his laptop. When he logs in with his
credentials, he is immediately logged off, and the system goes straight back
to the login screen. I am thinking he had a virus because I run Trend Micro
on my network and looked at the logs and saw some virus activity. I am not
sure the two are related, but its a thought that I have. I tried getting him
to log in as the Administrator, but the same thing happens. I also tried to
have him log in in safe mode, but again, the same thing happens.

I built a BartPE disk and sent it to him. The info is located here:
http://www.nu2.nu/pebuilder/

I then found the following thread:
http://groups.google.com/group/micr...+immediately+logs+off&rnum=4#cad84ba35f8e624d

and tried the steps located there. They are also located here:
http://groups.google.com/group/micr...+immediately+logs+off&rnum=4#cad84ba35f8e624d

It didn't work. The same thing is still happening no matter if he logs in as
himself or the Administrator, whether in Safe Mode or not.

Finally, I had him boot with the BartPE disk, open a command prompt and try
to do a restore following the article here:
http://support.microsoft.com/kb/304449

When my user typed in the command in this article, nothing happened.

All this said, I don't really know what to do. I am trying to have him not
send the laptop in to me to fix it, but I am almost at that point.

If anyone has any ideas, I would be most appreciated. Thanks in advance.

Chris

 

[bbrown_tech]

Setup a new account for the user and copy the old account information.

 

[Chris Guimbellot]

Thanks for the response. Quick question though. When you say copy the old
account information, what do you mean? He does not have a roaming user
profile so his account profile is not stored on the server. Do you mean have
him create a new user on that computer, because right now he is a domain
user.

Thanks again.