User account control and Internet Explorer

[Guest]

I have now been using Vista as the sole user (therefore administrator) on my
PC.
When the user account control is on, I cannot open Internet Explorer: a
message pops up which means: "Internet Explorer does not work anymore,
Windows is searching a resolution"
When I turn off the user account control, I work with Internet Explorer
without problem … but have permanent security alert reminder about
desactivated user control.

 

[Ronnie Vernon MVP]

Bilou

It's likely that you have an add-on in Internet Explorer that is causing
this.

Try running IE without any add-ons. To do this, follow these steps.

Right click an empty spot on the Desktop and select New/Shortcut from the
menu.


In the "Type the location of the item" line place the following:

"C:\Program Files\Internet Explorer\iexplore.exe" -extoff

(Including the quotes and space)

Click Next, Click Finish.

Double click this shortcut to start IE. You will see a page about starting
IE with add-ons disabled. Click the Home Page icon and then do some
navigating to make sure it works.

Let me know what you find.

 

[Guest]

Ronnie,

Thanks a lot for your proposed resolution.
Unfortunately, it does not fix the problem, I receive the same message:
"A problem caused the program to stop working correctly. Windows will close
and notify you if a solution is available."

a) Referring to thread posted 2/3/2007 in Internet Explorer Discussion
Group, "IE7 errors with Vista", I implemented resolution as described
2/4/2007 by Frank Saunders (MS-MVP) : my conclusion is that I (apparently)
have no spy-ware (Lavasoft Ad-aware), no virus (Norton), no registry error
(Uniblue registry booster2).
b) Because IE works fine when I deactivate users account control, I believe
I have no conflict with other installed softwares (OmniPage ?).

Referring to KB 936215, I read (in French re translated in English) that
Receiving an error message may be due to
- Conflict with other software (I don't believe).
- Damaged user account
- Viruses, spywares , …(I don't believe).
- Config / compatibility problems
I created a test user (standard) and received the same problem message.

Additional info, I use Norton 360 without their additional anti spam
etc…functionalities

 

[Ronnie Vernon MVP]

Bilou

You might want to check for the exact error that is occuring.

Go to Start and type: eventvwr.exe in the search box. Click the Event
Viewer to open.

In the left pane, click on Custom Views/Administrative Events. Look for any
red icon error messages there that coincide with the date/time that the
error last occured. If you find any, double click the error and at the
bottom of the dialog box, click the Copy Button. Paste the results in a
reply to this message.

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User

Ronnie,

Thanks a lot for your proposed resolution.
Unfortunately, it does not fix the problem, I receive the same message:
"A problem caused the program to stop working correctly. Windows will
close
and notify you if a solution is available."

a) Referring to thread posted 2/3/2007 in Internet Explorer Discussion
Group, "IE7 errors with Vista", I implemented resolution as described
2/4/2007 by Frank Saunders (MS-MVP) : my conclusion is that I (apparently)
have no spy-ware (Lavasoft Ad-aware), no virus (Norton), no registry error
(Uniblue registry booster2).
b) Because IE works fine when I deactivate users account control, I
believe
I have no conflict with other installed softwares (OmniPage ?).

Referring to KB 936215, I read (in French re translated in English) that
Receiving an error message may be due to
- Conflict with other software (I don't believe).
- Damaged user account
- Viruses, spywares , …(I don't believe).
- Config / compatibility problems
I created a test user (standard) and received the same problem message.

Additional info, I use Norton 360 without their additional anti spam
etc…functionalities

 

[Guest]

Nom du journal :Application
Source : Application Error
Date : 15/10/2007 08:18:07
ID de l'événement :1000
Catégorie de la tâche 100)
Niveau : Erreur
Mots clés : Classique
Utilisateur : N/A
Ordinateur : PC-de-Louis
Description :
Application défaillante iexplore.exe, version 7.0.6000.16546, horodatage
0x46c64caf, module défaillant OpHook14.dll, version 14.0.2004.3081,
horodatage 0x404cbb97, code d’exception 0xc0000005, décalage d’erreur
0x00002d3f, ID du processus 0x7b0, heure de début de l’application
0x01c80ef326503d5b.
XML de l’événement :
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-10-15T06:18:07.000Z" />
<EventRecordID>16122</EventRecordID>
<Channel>Application</Channel>
<Computer>PC-de-Louis</Computer>
<Security />
</System>
<EventData>
<Data>iexplore.exe</Data>
<Data>7.0.6000.16546</Data>
<Data>46c64caf</Data>
<Data>OpHook14.dll</Data>
<Data>14.0.2004.3081</Data>
<Data>404cbb97</Data>
<Data>c0000005</Data>
<Data>00002d3f</Data>
<Data>7b0</Data>
<Data>01c80ef326503d5b</Data>
</EventData>
</Event>

 

[Guest]

Ronnie-

I am new to Vista and I am running in to a similar, but different problem.
I am getting a UAC messgae "an unidentified program wants access to your
computer" for Internet Explorer. I tried loading with -extoff. No such
message.

Seems if it is activex or something like that it is normal browsing of the
internet. If everything is actually OK is there a way to tell Vista to omit
this warning?

 

[Ronnie Vernon MVP]

Growler

You need to identify what program/activex control or other add-on is causing
the UACmessage to appear. This could be a malicious program that could harm
your computer.

What that message is trying to tell you is that "A program is trying to get
complete and unrestricted access to your entire computer".

First, determine what steps you are taking that makes that UAC prompt
appear. Next, go to Tools/Manage add-ons/Enable or disable add-ons.

Near the top of that dialog is a drop down menu that gives you different
views of the add-ons. Using these different views, disable a block of the
add-ons and then recreate the steps that make the UAC message appear. If the
message does not appear, re-enable each of the add-ons in that block,
one-at-a-time, checking to see if the message appears after enabling each
one. When the message appears, you have identified the culprit.

You can then go to the website of the maker of that add-on and make sure it
is legitimate. If it turns out to be OK, check that website for an updated
version of the add-on for Vista/IE7.



--

Ronnie Vernon
Microsoft MVP
Windows Shell/User

Ronnie-

I am new to Vista and I am running in to a similar, but different problem.
I am getting a UAC messgae "an unidentified program wants access to your
computer" for Internet Explorer. I tried loading with -extoff. No such
message.

Seems if it is activex or something like that it is normal browsing of the
internet. If everything is actually OK is there a way to tell Vista to
omit
this warning?

 

[Guest]

Now that is a good explanation and use for the hated UACs. I understand
better why they can be beneficial. I will give it a try.

Thanks.

 

[Ronnie Vernon MVP]

Growler

Let us know what you find.

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User

Now that is a good explanation and use for the hated UACs. I understand
better why they can be beneficial. I will give it a try.

Thanks.

 

[Guest]

Now for something completely different... I went and one-by-one disabled the
add-ons. All, but Microsoft add-ons. Reason being I was short on time, I
felt MS was probably NOT the culprit, and there were a bunch of them from MS.

Still get the message. When i get time I will go ahead and disable the MS
ones as well to see what is causing the prob.

Steve