USB problem detecting Canon Camcorder in Windows Vista

[FrankV]

Hi.
I hope to find a solution to this problem. I own a Vista Home Premium
(32 bit) with SP1. I connected the Canon Vixia HF10 camcorder with USB to PC,
turn on the camcorder in Play back mode, but Windows Vista remained silent -
no
detection of my camcorder. Sometime my Windows Vista just hung and FROZEN...
I remove USB cable from Camcorder, Windows Vista is back to work normal.
the Canon website and there it is -> the camcorder *IS* compatible
with vista and doesn't need any driver. I called Canon technical Tech and he
told me Yes, Canon Vixia HF10 is comptaible with Vista.
I have also installed Windows XP SP3 on my laptop and tried on Windows XP,
no problem there - the camcorder was detected immediately.

Does anyone know how to resolve this problem?

Thank you,
Frank

 

[Charles W Davis]

If your camera came with an Installation disk, use it.

 

[FrankV]

Yes, I did use the CD came with Camcorder, only problem with Windows Vista.
Thanks.

 

[Charles W Davis]

Frank,

There is a big difference with being "compatible" and truly working. I
suggest that you visit the Canon website and download the vista driver.
Scroll down to Drivers & Downloads
http://www.usa.canon.com/consumer/c...id=369&modelid=16186&default_os=windows_vista

 

[Charles W Davis]

I did read a bit further. You are right there is no driver needed. Now I am
at a loss.

 

[Gene E. Bloch]

Hi.
I hope to find a solution to this problem. I own a Vista Home Premium
(32 bit) with SP1. I connected the Canon Vixia HF10 camcorder with USB to PC,
turn on the camcorder in Play back mode, but Windows Vista remained silent -
no
detection of my camcorder. Sometime my Windows Vista just hung and FROZEN...
I remove USB cable from Camcorder, Windows Vista is back to work normal.
the Canon website and there it is -> the camcorder *IS* compatible
with vista and doesn't need any driver. I called Canon technical Tech and he
told me Yes, Canon Vixia HF10 is comptaible with Vista.
I have also installed Windows XP SP3 on my laptop and tried on Windows XP,
no problem there - the camcorder was detected immediately.

Does anyone know how to resolve this problem?

Thank you,
Frank

When all else fails, try plugging the camcorder into a different USB port.

BTW, to avoid power and other problems, it should be tested in a port *on*
the computer, not in a USB hub.