usb no t responding

[kathleenoneill1]

After upgrading to Windows XP our Palm Pilots will no
longer connect. I have reloaded the usb drivers and palm
software. The strange thing is when I install the Palm
software and connect the cradle to a computer running XP
that has never had the Palm connected to it before, it
finds new hardware and everything works just fine.

Any thoughts or suggestions would be greatly appreciated.
Contacting Palm is worthless!

 

[Willit]

This is a wild guess, but it may apply here. I don't know
if they use a com port like a cell phone does. The only
way you can see the assingments is from a modem, they are
the only ones that have the advanced tab and com port
settings. Other things use them , but do not have a tab to
change them.

goto control panel> system properties> hardware> device
manager> modems, RT click properties> advanced tab>
advanced port settings and look at the com port settings,
see what shows ( in use ) Then see if the rest of this
post applies.

Com 1 and Com 2 are physical ports and have IRQ assignments
From there the ports are virtual There 256 of them. The
problem is once they are assigned they cannot be deleted,
but they can be un-installed there a trick to do. I had a
laptop that I was having issues with and had gone up to
port 16, from failed installs. The program would not
recognize anything above port 4. When you install
something it is automatically assigned the first open
port, but it goes to the higher # ( if 5,6,7 are open and
8,9 are (in use) it will assign port 10 you install
something, thus the problem.

How I corrected it was to take a USB modem and keep
installing it and go into the device manager and change it
to a port that showed (in Use) that I knew was not, then
when that port is accepted go back in and uninstall it.
Go to the advanced tab> advanced Port settings>
Com port # and then force it to the one you want out
select it> ok, then back out. Then un-install it,
reinstall it and repeat till you get them out.