USB mouse, dell optiplex and windows xp

T

Tester

Hello Everyone,
I have a new Dell Optiplex GX620, dual core and the Dell USB mouse
freezes a 1...2 times a week, keyboard still works. I unplug it and
plug it back and it works. I was wondering if there is a problem with
USB , windows XP or my Dell PC/mose? When I had PS/2 mouse I never had
my mouse locking up. I called Dell they told me it is not the
hardware, first they told me this is a driver issue [how come if it
works right after unplug/plug back in?], next they said windows glitch
but I do not consider good explanations. To me everything that locks
up after a while it is hardware.
Thanks a lot
 
G

Guest

I have the same problem with different hardware.

I have tried two mice. I have tried different USB ports as well as that
round port (using the adapter).

It stil happens to me several times a day!

Thanks. John

SingaporeWebDesign said:
Hello,

I suspect it to be hardware as well. Try changing to another mouse and see
if the problems persist.

--
Singapore Web Design
http://www.bootstrike.com/Webdesign/
Singapore Web Hosting
http://www.bootstrike.com/WinXP/faq.html
Windows XP FAQ

Tester said:
Hello Everyone,
I have a new Dell Optiplex GX620, dual core and the Dell USB mouse
freezes a 1...2 times a week, keyboard still works. I unplug it and
plug it back and it works. I was wondering if there is a problem with
USB , windows XP or my Dell PC/mose? When I had PS/2 mouse I never had
my mouse locking up. I called Dell they told me it is not the
hardware, first they told me this is a driver issue [how come if it
works right after unplug/plug back in?], next they said windows glitch
but I do not consider good explanations. To me everything that locks
up after a while it is hardware.
Thanks a lot
Click to expand...
Click to expand...
 
G

Gary S. Terhune

Then Dell is probably right -- it's not the hardware. I would suggest that
some app you have running in the background is occasionally sucking
resources to a crawl. Or you are repeating some procedure that causes the
problem. Diagnostics are difficult if it's a background app, but a judicious
use of MSCONFIG might help you narrow down the problem. Prime suspects are
anti-virus (what brand are you using?) and background monitoring apps like
Dell's own "PC health" monitor (forget its actual name.)

--
Gary S. Terhune
MS-MVP Shell/User
www.grystmill.com

JohnHn said:
I have the same problem with different hardware.

I have tried two mice. I have tried different USB ports as well as that
round port (using the adapter).

It stil happens to me several times a day!

Thanks. John

SingaporeWebDesign said:
Hello,

I suspect it to be hardware as well. Try changing to another mouse and
see
if the problems persist.

--
Singapore Web Design
http://www.bootstrike.com/Webdesign/
Singapore Web Hosting
http://www.bootstrike.com/WinXP/faq.html
Windows XP FAQ

Tester said:
Hello Everyone,
I have a new Dell Optiplex GX620, dual core and the Dell USB mouse
freezes a 1...2 times a week, keyboard still works. I unplug it and
plug it back and it works. I was wondering if there is a problem with
USB , windows XP or my Dell PC/mose? When I had PS/2 mouse I never had
my mouse locking up. I called Dell they told me it is not the
hardware, first they told me this is a driver issue [how come if it
works right after unplug/plug back in?], next they said windows glitch
but I do not consider good explanations. To me everything that locks
up after a while it is hardware.
Thanks a lot
Click to expand...
Click to expand...
Click to expand...
 
G

Guest

Thanks for your response.

McAfee for me. I'm the one with non-Dell HW.

Gary S. Terhune said:
Then Dell is probably right -- it's not the hardware. I would suggest that
some app you have running in the background is occasionally sucking
resources to a crawl. Or you are repeating some procedure that causes the
problem. Diagnostics are difficult if it's a background app, but a judicious
use of MSCONFIG might help you narrow down the problem. Prime suspects are
anti-virus (what brand are you using?) and background monitoring apps like
Dell's own "PC health" monitor (forget its actual name.)

--
Gary S. Terhune
MS-MVP Shell/User
www.grystmill.com

JohnHn said:
I have the same problem with different hardware.

I have tried two mice. I have tried different USB ports as well as that
round port (using the adapter).

It stil happens to me several times a day!

Thanks. John

SingaporeWebDesign said:
Hello,

I suspect it to be hardware as well. Try changing to another mouse and
see
if the problems persist.

--
Singapore Web Design
http://www.bootstrike.com/Webdesign/
Singapore Web Hosting
http://www.bootstrike.com/WinXP/faq.html
Windows XP FAQ

Hello Everyone,
I have a new Dell Optiplex GX620, dual core and the Dell USB mouse
freezes a 1...2 times a week, keyboard still works. I unplug it and
plug it back and it works. I was wondering if there is a problem with
USB , windows XP or my Dell PC/mose? When I had PS/2 mouse I never had
my mouse locking up. I called Dell they told me it is not the
hardware, first they told me this is a driver issue [how come if it
works right after unplug/plug back in?], next they said windows glitch
but I do not consider good explanations. To me everything that locks
up after a while it is hardware.
Thanks a lot
Click to expand...
Click to expand...
Click to expand...
 
G

Gary S. Terhune

Could VERY well be McAfee. Try Avast (free for home use.) Much leaner and
some of the best detection stats in the industry.

--
Gary S. Terhune
MS-MVP Shell/User
www.grystmill.com

JohnHn said:
Thanks for your response.

McAfee for me. I'm the one with non-Dell HW.

Gary S. Terhune said:
Then Dell is probably right -- it's not the hardware. I would suggest
that
some app you have running in the background is occasionally sucking
resources to a crawl. Or you are repeating some procedure that causes the
problem. Diagnostics are difficult if it's a background app, but a
judicious
use of MSCONFIG might help you narrow down the problem. Prime suspects
are
anti-virus (what brand are you using?) and background monitoring apps
like
Dell's own "PC health" monitor (forget its actual name.)

--
Gary S. Terhune
MS-MVP Shell/User
www.grystmill.com

JohnHn said:
I have the same problem with different hardware.

I have tried two mice. I have tried different USB ports as well as that
round port (using the adapter).

It stil happens to me several times a day!

Thanks. John

:

Hello,

I suspect it to be hardware as well. Try changing to another mouse and
see
if the problems persist.

--
Singapore Web Design
http://www.bootstrike.com/Webdesign/
Singapore Web Hosting
http://www.bootstrike.com/WinXP/faq.html
Windows XP FAQ

Hello Everyone,
I have a new Dell Optiplex GX620, dual core and the Dell USB mouse
freezes a 1...2 times a week, keyboard still works. I unplug it and
plug it back and it works. I was wondering if there is a problem
with
USB , windows XP or my Dell PC/mose? When I had PS/2 mouse I never
had
my mouse locking up. I called Dell they told me it is not the
hardware, first they told me this is a driver issue [how come if it
works right after unplug/plug back in?], next they said windows
glitch
but I do not consider good explanations. To me everything that locks
up after a while it is hardware.
Thanks a lot
Click to expand...
Click to expand...
Click to expand...
 

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