USB Hub not recognized

[JR]

I am running vista ultimate and having problems with the multiple USB
Hub devices on the system. Due to some external hard drive issues I
was told to do two things:

1. delete the windows\inf\infcache.1 file
2. delete all the USB Hub references in the list of hardware device.

Now Vista can't detect the USB Hub devices and leaves them as unknown
devices. I tried the Intel driver pack but it sas none of the files
within are relevant.

Any help would be appreciated and if any of my text is broken up my
keyboard seems to be effected by this also so some of my keystrokes do
not take.

JR

 

[Not Me]

reinstall the software for it?
is the onboard USB acting up? it may be you need to install the motherboard
driver for the onboard USB ports or update the one that is installed.

 

[alexB]

It is a hugely complicated issue and not Vista related at all.

You may try to search this topic in this forum (as well as XP) and see that
the problem is almost universal and there is no end in sight.

It is more a hardware problem, incredibly. It night help if you specify, if
it is a new machine, if it a manufacturer's installed Vista, what kind of
maker it is, laptop or desktop, etc.

It is not to say that the information you provide will necessarily lead to a
solution but it night be helpful.

What happens, as a knowledgeable person explained to me is that a desktop
may have 12 USB ports but it does not mean that you can load them all,
although I do have a machine that handle every post I plug anything in. I
have know idea why.

On other machines, apparently the issue of current limitation is paramount
and if you plugged in an extra device, the OS has to choose between the
inputs to prioritize. Naturally, the mouse and keyboard are the most
important and they are NEVER touched. Anything else may be kicked in and no
apology is issued.

It is 0.5 Ampere per port and if you add them all up you will get quite a
bit of current for the motherboard to handle.

What another poster has suggested was for you to go to the maker's website
and download drivers for chipset and update them. It will be done
automatically when I downloaded them.

I also played with the BIOS which did not seem to help. Chipset driver
turned out useless for me. MS has a number of hotfixes for USB problem, some
of which apparently "disappeared" or were withdrawn. They are unavailable. I
presume they are useless for the most part otherwise people would not have
kept coming around with this problem at all.

Here is the link:
Cumulative update rollup for USB core components in Windows Vista
http://support.microsoft.com/kb/941600/en-us
You will also find a complete list of Vista drivers in there.

If your machine is new and you still have a reinstallation CD, you can point
to it and Vista will find all drivers it needs. It does not mean it will all
work after that. It is a hardware issue.

 

[JR]

It is a hugely complicated issue and not Vista related at all.

You may try to search this topic in this forum (as well as XP) and see that
the problem is almost universal and there is no end in sight.

It is more a hardware problem, incredibly. It night help if you specify, if
it is a new machine, if it a manufacturer's installed Vista, what kind of
maker it is, laptop or desktop, etc.

It is not to say that the information you provide will necessarily lead toa
solution but it night be helpful.

What happens, as a knowledgeable person explained to me is that a desktop
may have 12 USB ports but it does not mean that you can load them all,
although I do have a machine that handle every post I plug anything in. I
have know idea why.

On other machines, apparently the issue of current limitation is paramount
and if you plugged in an extra device, the OS has to choose between the
inputs to prioritize. Naturally, the mouse and keyboard are the most
important and they are NEVER touched. Anything else may be kicked in and no
apology is issued.

It is 0.5 Ampere per port and if you add them all up you will get quite a
bit of current for the motherboard to handle.

What another poster has suggested was for you to go to the maker's website
and download drivers for chipset and update them. It will be done
automatically when I downloaded them.

I also played with the BIOS which did not seem to help. Chipset driver
turned out useless for me. MS has a number of hotfixes for USB problem, some
of which apparently "disappeared" or were withdrawn. They are unavailable.I
presume they are useless for the most part otherwise people would not have
kept coming around with this problem at all.

Here is the link:
Cumulative update rollup for USB core components in Windows Vistahttp://support.microsoft.com/kb/941600/en-us
You will also find a complete list of Vista drivers in there.

If your machine is new and you still have a reinstallation CD, you can point
to it and Vista will find all drivers it needs. It does not mean it will all
work after that. It is a hardware issue.










- Show quoted text -

That's odd. When I download that USB Core update it tells me it
doesn't apply to my system. Odd, says it's for Vista and I'm on
vista.

Go figure.

 

[AlexB]

Could it be 32 vs. 64 issue?

That's odd. When I download that USB Core update it tells me it
doesn't apply to my system. Odd, says it's for Vista and I'm on
vista.

 

[JR]

Could it be 32 vs. 64 issue?




- Show quoted text -

Nah, I checked that. Anyway, reason I didn't mention anything about
my system was that it wasn't system specific. I have two vista
machines. One I can delete the USB Hub entries under Universal
Serial Bus controllers all day long and it will recreate them. In the
other one, the one in question, it asks me for the drivers when I
delete the USB Hub entries. Obviously it can not find the drivers.
Also unfortunate I do not have my Vista CD with me (at work) so I
can't try popping that in and either repair or have it scan the disk
for drivers. The motherboard, an Asus P4P800 SE has Intel 82801EB USB
Host controllers on it if that helps. The drivers must have been
installed as part of Vista as the motherboard does not have any Vista
specific drivers for anything on the Asus site. Figured there may be
a way to obtain these drivers, whatever it's looking for, thru other
means.

JR

 

[AlexB]

This is what I suggest you may do.

You can go to Windows\inf in Command prompt, better start as run as
administrator and then switch directories, and do dir *usb*

You will get a list of 26 files on a healthy Vista machine.

11/02/2006 05:25 AM 21,944 angelusb.inf
11/02/2006 07:50 AM 24,580 angelusb.PNF
11/02/2006 05:25 AM 7,758 irstusb.inf
11/02/2006 07:50 AM 11,396 irstusb.PNF
11/02/2006 05:25 AM 6,838 stusb2ir.inf
11/02/2006 07:50 AM 11,252 stusb2ir.PNF
12/24/2007 04:36 PM 40,740 usb.inf <== missing
12/24/2007 04:36 PM 67,896 usb.PNF <== missing
11/02/2006 05:25 AM 3,718 usbccid.inf
11/02/2006 07:50 AM 7,308 usbccid.PNF
11/02/2006 05:25 AM 35,936 usbcir.inf
11/02/2006 07:50 AM 33,320 usbcir.PNF
12/24/2007 04:36 PM 53,128 usbport.inf <== missing
12/24/2007 04:36 PM 83,720 usbport.PNF <== missing
11/02/2006 05:25 AM 4,296 usbprint.inf
11/02/2006 07:50 AM 7,200 usbprint.PNF
12/24/2007 04:36 PM 28,908 usbstor.inf <== missing
12/24/2007 04:36 PM 56,728 usbstor.PNF <== missing
11/02/2006 05:25 AM 24,344 usbvideo.inf
11/02/2006 07:50 AM 32,364 usbvideo.PNF
11/02/2006 05:25 AM 129,826 wceusbsh.inf
11/02/2006 07:50 AM 236,404 wceusbsh.PNF
11/02/2006 05:25 AM 84,922 wdma_usb.inf
12/24/2007 03:30 PM 89,900 wdma_usb.PNF
11/02/2006 05:25 AM 3,252 winusb.inf
11/02/2006 07:50 AM 5,628 winusb.PNF
26 File(s) 1,113,306 bytes
3 Dir(s) 53,641,216,000 bytes free

On my sick machine, I have 6 files missing.

When I said my sick machine, I don't want to imply that the other machine is
USB healthy but it does seem to exhibit a smaller range of problems.

So what I did was to copy all 26 files into a memory stick which was quite a
fit under the circumstances: you have to turn the machine off in order to
disconnect another USB appliance safely, copy files and reconnect, etc.

Then I copied all files to my extra partition which is essentially empty now
and I have been planning to copy the missing files to that directory. I do
not want to do it while this machine is up which is pretty much 24 hours a
day at this point because I am not sure how UAC will take this intrusion
into the heart of its territory. However, I do have an XP still on yet
another partition and one day I am planning to boot that and copy the
missing files into "sick" Vista.

In a way I have lost the momentum because you get used to nuisance
eventually and this is what happened to me. I may do it one day though it
has been pushed down the priority list many times already.

Also check Windows\System32. There should be two dlls: usbperf.dll and
usbui.dll. I have no idea how important they are. They must be, I think. And
there should be 14 drivers in Windows\System32\drivers that are usb related.

I hope this may help. I do think if you have two systems just copy missing
drivers and inf files from one to the other. Get ready for a disappointment
as there is a chance it all will be in vain.

Could it be 32 vs. 64 issue?




- Show quoted text -

Nah, I checked that. Anyway, reason I didn't mention anything about
my system was that it wasn't system specific. I have two vista
machines. One I can delete the USB Hub entries under Universal
Serial Bus controllers all day long and it will recreate them. In the
other one, the one in question, it asks me for the drivers when I
delete the USB Hub entries. Obviously it can not find the drivers.
Also unfortunate I do not have my Vista CD with me (at work) so I
can't try popping that in and either repair or have it scan the disk
for drivers. The motherboard, an Asus P4P800 SE has Intel 82801EB USB
Host controllers on it if that helps. The drivers must have been
installed as part of Vista as the motherboard does not have any Vista
specific drivers for anything on the Asus site. Figured there may be
a way to obtain these drivers, whatever it's looking for, thru other
means.

JR

 

[AlexB]

I forgot to mention the there is this crazy folder: Windows\inf\usbHub and
this is the very star of the installation process for USB drivers. Make sure
there is a usbperf.ini in one of the subdirectories in there..

Could it be 32 vs. 64 issue?




- Show quoted text -

Nah, I checked that. Anyway, reason I didn't mention anything about
my system was that it wasn't system specific. I have two vista
machines. One I can delete the USB Hub entries under Universal
Serial Bus controllers all day long and it will recreate them. In the
other one, the one in question, it asks me for the drivers when I
delete the USB Hub entries. Obviously it can not find the drivers.
Also unfortunate I do not have my Vista CD with me (at work) so I
can't try popping that in and either repair or have it scan the disk
for drivers. The motherboard, an Asus P4P800 SE has Intel 82801EB USB
Host controllers on it if that helps. The drivers must have been
installed as part of Vista as the motherboard does not have any Vista
specific drivers for anything on the Asus site. Figured there may be
a way to obtain these drivers, whatever it's looking for, thru other
means.

JR

 

[JR]

I forgot to mention the there is this crazy folder: Windows\inf\usbHub and
this is the very star of the installation process for USB drivers. Make sure
there is a usbperf.ini in one of the subdirectories in there..







Nah, I checked that.  Anyway, reason I didn't mention anything about
my system was that it wasn't system specific.  I have two vista
machines.  One I can delete the USB Hub entries  under Universal
Serial Bus controllers all day long and it will recreate them.  In the
other one, the one in question, it asks me for the drivers when I
delete the USB Hub entries.  Obviously it can not find the drivers.
Also unfortunate I do not have my Vista CD with me (at work) so I
can't try popping that in and either repair or have it scan the disk
for drivers.  The motherboard, an Asus P4P800 SE has Intel 82801EB USB
Host controllers on it if that helps.  The drivers must have been
installed as part of Vista as the motherboard does not have any Vista
specific drivers for anything on the Asus site.  Figured there may be
a way to obtain these drivers, whatever it's looking for, thru other
means.

JR

Got my hands on a Vista DVD and did an in place upgrade and it
resolved the probems. Couldn't just stick the vista DVD in either and
have it find the USB Hub drivers. Had to physcally do the upgrade over
itself.

JR