laura said:
hi
im trying to upgrade from windows 98 to windows xp on my laptop. however,
when i type in the produc id it tells me that it is not recognised. i have
checked it several times and it is exactly what is on the packaging.
can anyone think what might be wrong?
thanks
You need to examine the Product Key very carefully. It's awfully
easy to mistake a "B" for an "8," a "G" for a "6," an "S" for a "5," or
a "Q" for a "0" or "O." Fortunately, Microsoft had the good sense to
leave the "1's," "I's," "O's," and "0's" out of the equation. Also, be
sure that your <CapsLock> is _off_ while entering the Product Key --
this isn't supposed to make a difference, but I've seen it do so, on
rare occasions.
Troubleshooting Invalid CD Key Error Message During Windows XP Setup
http://support.microsoft.com/default.aspx?scid=kb;en-us;310637
Also, you need to use either the original CD that also came with
that computer, along with its Product Key, or a generic OEM WinXP Home
CD. Product Keys are bound to the specific type and language of CD
and/or license (OEM, Volume, retail, full, or Upgrade) with which they
are purchased. For example, a WinXP Home OEM Product Key won't work for
any retail version of WinXP Home, or for any version of WinXP Pro, and
vice versa. An upgrade's Product Key cannot be used with a full version
CD, and vice versa. An OEM Product Key will not work to install a
retail product. An Italian Product Key will not work with an English CD.
Bottom line: Product Keys and CD types cannot be mixed & matched.
--
Bruce Chambers
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