G
Guest
I upgraded and all software works find except for my soundblaster. I have
been emailing them but they now say I sould reinstall xp which I don't agree
with. I have pasted their responses. Any help is appreciated.
Thanks Gila
__________________________________________________________________
If you have already done the KnowledgeBase article for the problem that you
are having and it did not fix the problem, then you will need to reinstall
Windows. This problem is beyond the normal steps that would fix this problem
and Windows is corrupted so you will have to completely reinstall Windows.
Sorry for the inconvenience caused.
Original Message Follows:
------------------------
It was a retail package ZS Gamer Model 504PT426C
-----Original Message-----
From: Creative Americas Customer Support
[mailto:[email protected]]
Sent: Saturday, June 04, 2005 01:57
Subject: RE: CLI - Technical Support Request
As you are having the problems, I would like to know if the sound card come
pre-installed in the PC, comes in a static plastic cover or brown box or did
it come in a Creative retail box package?
I would really appreciate it if you can provide me with the model number of
the sound card. It should start with CT or SB followed by 4 numbers found on
the top corner of the sound card. I also need the 18 alpha-numeric characters
serial number which can be found on the sticker and the ink stamp which is
printed on the back of the card.
If you are having problem locating the model and serial number, you can
refer to http://us.creative.com/support/kb/article.asp?l=3&sid=2456
(model number)
or
http://us.creative.com/support/kb/article.asp?l=3&sid=6648 (serial
number)
Sorry for any inconvenience caused as we require the information in order to
determine the appropriate advise for you.
Original Message Follows:
------------------------
Thanks, I have already looked at the cleansweep solution but you may note at
the bottom of this email, my problem is I can't uninstall the software and
have tried solution 1682, but still receive the error for uninstalling the
software, even in safemode.
The balls in your court.
-----Original Message-----
From: Creative Americas Customer Support
[mailto:[email protected]]
Sent: Friday, June 03, 2005 02:10
With regards to the issue you are having, kindly refer to the link
below:
How to un-install Sound Blaster drivers and applications? (CLEANSWEEP)
http://us.creative.com/support/kb/article.asp?l=3&sid=1712
Original Message Follows:
------------------------
Thanks for the feedback, but you mentioned see if it will work. I would
prefer to have all instructions for manually removing all the software, then
I will reinstall. The sound card is currently recognized by XP but again I
can't get the speakers to calibrate correctly, all connections are correct
(the same exact ones when it was working properly).
-----Original Message-----
From: Creative Americas Customer Support
[mailto:[email protected]]
Sent: Thursday, June 02, 2005 09:25
For the problems that you are having with the Sound Blaster Audigy 2 ZS
Gamer sound card in Windows XP.
Try shutting down the computer and taking out the sound card.
Then reboot 3 times and shut down the computer again.
Then reinstall the sound card and reboot to see if Windows XP detects the
sound card correctly and if it installs the software correctly.
Original Message Follows:
------------------------
=======================
Subject: CLI - Technical Support Request
-----------------
Support Inquiry: ID(2) I need help with a Creative software application
Product: Audigy 2 ZS Gamer
Serial Number:
Purchase Date: 30/9/2004
------------------
Operating System: Windows XP
Creative Model Number:
Computer Brand/Model: self built
Processor/CPU: intel P4
Memory: 2 G
BIOS Type/Revision: ?
System Board/Chipset: intel 875dpz
------------------
Detailed Problem Description:
My speakers were not working properlyh after I upgraded from xp to xp pro.
In trying to uninstall and reinstall the all SB software not all would
uninstall.
Now, I keep getting
the error message " Unhandled Exception...unable to invoke subscribers...
Setup will now terminate":
and i have tried the solution Solution ID # 1682 To resolve the error "
Unhandled
Exception...unable to invoke subscribers... Setup will now terminate":
but it won't uninstall in safe mode either it gets to 64% and I received
the same error message. I can't repair or modify the installation either and
when it says to insert the disc it asks for the installtion folder I click
on the drive with the SB installion disc and it says it cannot locate the
cd, eventhough I have selected it.
What next?
been emailing them but they now say I sould reinstall xp which I don't agree
with. I have pasted their responses. Any help is appreciated.
Thanks Gila
__________________________________________________________________
If you have already done the KnowledgeBase article for the problem that you
are having and it did not fix the problem, then you will need to reinstall
Windows. This problem is beyond the normal steps that would fix this problem
and Windows is corrupted so you will have to completely reinstall Windows.
Sorry for the inconvenience caused.
Original Message Follows:
------------------------
It was a retail package ZS Gamer Model 504PT426C
-----Original Message-----
From: Creative Americas Customer Support
[mailto:[email protected]]
Sent: Saturday, June 04, 2005 01:57
Subject: RE: CLI - Technical Support Request
As you are having the problems, I would like to know if the sound card come
pre-installed in the PC, comes in a static plastic cover or brown box or did
it come in a Creative retail box package?
I would really appreciate it if you can provide me with the model number of
the sound card. It should start with CT or SB followed by 4 numbers found on
the top corner of the sound card. I also need the 18 alpha-numeric characters
serial number which can be found on the sticker and the ink stamp which is
printed on the back of the card.
If you are having problem locating the model and serial number, you can
refer to http://us.creative.com/support/kb/article.asp?l=3&sid=2456
(model number)
or
http://us.creative.com/support/kb/article.asp?l=3&sid=6648 (serial
number)
Sorry for any inconvenience caused as we require the information in order to
determine the appropriate advise for you.
Original Message Follows:
------------------------
Thanks, I have already looked at the cleansweep solution but you may note at
the bottom of this email, my problem is I can't uninstall the software and
have tried solution 1682, but still receive the error for uninstalling the
software, even in safemode.
The balls in your court.
-----Original Message-----
From: Creative Americas Customer Support
[mailto:[email protected]]
Sent: Friday, June 03, 2005 02:10
With regards to the issue you are having, kindly refer to the link
below:
How to un-install Sound Blaster drivers and applications? (CLEANSWEEP)
http://us.creative.com/support/kb/article.asp?l=3&sid=1712
Original Message Follows:
------------------------
Thanks for the feedback, but you mentioned see if it will work. I would
prefer to have all instructions for manually removing all the software, then
I will reinstall. The sound card is currently recognized by XP but again I
can't get the speakers to calibrate correctly, all connections are correct
(the same exact ones when it was working properly).
-----Original Message-----
From: Creative Americas Customer Support
[mailto:[email protected]]
Sent: Thursday, June 02, 2005 09:25
For the problems that you are having with the Sound Blaster Audigy 2 ZS
Gamer sound card in Windows XP.
Try shutting down the computer and taking out the sound card.
Then reboot 3 times and shut down the computer again.
Then reinstall the sound card and reboot to see if Windows XP detects the
sound card correctly and if it installs the software correctly.
Original Message Follows:
------------------------
=======================
Subject: CLI - Technical Support Request
-----------------
Support Inquiry: ID(2) I need help with a Creative software application
Product: Audigy 2 ZS Gamer
Serial Number:
Purchase Date: 30/9/2004
------------------
Operating System: Windows XP
Creative Model Number:
Computer Brand/Model: self built
Processor/CPU: intel P4
Memory: 2 G
BIOS Type/Revision: ?
System Board/Chipset: intel 875dpz
------------------
Detailed Problem Description:
My speakers were not working properlyh after I upgraded from xp to xp pro.
In trying to uninstall and reinstall the all SB software not all would
uninstall.
Now, I keep getting
the error message " Unhandled Exception...unable to invoke subscribers...
Setup will now terminate":
and i have tried the solution Solution ID # 1682 To resolve the error "
Unhandled
Exception...unable to invoke subscribers... Setup will now terminate":
but it won't uninstall in safe mode either it gets to 64% and I received
the same error message. I can't repair or modify the installation either and
when it says to insert the disc it asks for the installtion folder I click
on the drive with the SB installion disc and it says it cannot locate the
cd, eventhough I have selected it.
What next?