upgrade to windows xp

[carolsue]

When I try to upgrade my Windows 98 to XP, I always get
the message that there was an error copying the
file "GDIPLUS.DLL." At that point I stop the
installation. Should I let the installation go forward
without this file?

Also -- how to you get online help with installation
problems? I need the ID number for Windows XP, which I
don't have on my computer because I haven't been able to
install it and Help will not accept the product key from
the XP package. If I use my Windows 98 ID number, Help
won't help me.

Carol

 

[Gary Tait]

When I try to upgrade my Windows 98 to XP, I always get
the message that there was an error copying the
file "GDIPLUS.DLL." At that point I stop the
installation. Should I let the installation go forward
without this file?

Also -- how to you get online help with installation
problems? I need the ID number for Windows XP, which I
don't have on my computer because I haven't been able to
install it and Help will not accept the product key from
the XP package. If I use my Windows 98 ID number, Help
won't help me.

Carol

Do a clean install, and insert the Win98 media when requested.

 

[Bruce Chambers]

Greetings --

Problems copying files or corrupted files during installation are
most often caused by defective or sub-standard hardware; in order of
likelihood, either RAM, the hard drive, or the motherboard. On much
less frequent occasions, a bad CD or defective CD drive can also cause
this.

Have you made sure that your PC's hardware components are capable
of supporting WinXP? This information will be found at the PC's
manufacturer's web site, and on Microsoft's Hardware Compatibility
List: (http://www.microsoft.com/hcl/default.asp) Additionally, run
Microsoft WinXP Upgrade Advisor to see if you have any incompatible
hardware components or applications.

You should, before proceeding, take a few minutes to ensure that
there are WinXP device drivers available for all of the machine's
components. There may not be, if the PC was specifically designed for
Win98. Also bear in mind that PCs designed for, sold and run fine
with Win9x/Me very often do not meet WinXP's much more stringent
hardware quality requirements. This is particularly true of many
models in Compaq's consumer-class Presario product line or HP's
consumer-class Pavilion product line. WinXP, like WinNT and Win2K
before it, is quite sensitive to borderline defective hardware
(particularly motherboards, RAM and hard drives) that will still
support Win9x.

HOW TO Prepare to Upgrade Win98 or WinMe
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q316639

HOW TO Troubleshoot Windows XP Problems During Installation When You
Upgrade from Windows 98 or Windows Me
http://support.microsoft.com/default.aspx?scid=KB;en-us;q310064



Bruce Chambers

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