G
Guest
I have followed the directions in Microsoftt Office Assistance "Reconnect
your old Outlook data file" to a tee, however when I get to "access the old
Outlook data file" using ....FILE/OPEN/OUTLOOK DATAFILE, the data is, as
suggested is added to a second set of Personal Folders. The trouble is this:
the data is not added to the first Personal Folder (the one with the
clock/house icon that also has Outlook today). Instead it is added to a
Personal Folder that has the "numerous folder" icon (no OUtlook Today). As I
proceed with the instructions and get to "Saying goodbye to the unwanted data
file"...which is the first Personal Folder (with no data and the Outlook
today icon), I am unable to close it as the option to "Close Personal
Folders" is grayed out.
I have tried recreating profiles through CONTROL PANEL/MAIL as well as
within OUTLOOK, all to no avail. Can anybody help?
your old Outlook data file" to a tee, however when I get to "access the old
Outlook data file" using ....FILE/OPEN/OUTLOOK DATAFILE, the data is, as
suggested is added to a second set of Personal Folders. The trouble is this:
the data is not added to the first Personal Folder (the one with the
clock/house icon that also has Outlook today). Instead it is added to a
Personal Folder that has the "numerous folder" icon (no OUtlook Today). As I
proceed with the instructions and get to "Saying goodbye to the unwanted data
file"...which is the first Personal Folder (with no data and the Outlook
today icon), I am unable to close it as the option to "Close Personal
Folders" is grayed out.
I have tried recreating profiles through CONTROL PANEL/MAIL as well as
within OUTLOOK, all to no avail. Can anybody help?