"Updates cannot be installed"

[EagleOne]

Office 2003 and XP Pro all up to date

I received new MS Security updates today.

All five were NOT installed even after I clicked the "shield" and OK'd the install.

What causes this issue and what is a work-around?

TIA EagleOne

 

[RJK]

....just a thought, have you "repair installed" recently ?
....if so...
http://windowssecrets.com/2007/09/27/03-Stealth-Windows-update-prevents-XP-repair

regards, Richard

 

[PA Bear [MS MVP]]

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!

=====================

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default.aspx?scid=kb;en-us;822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

5. Windows Update-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate

Archive of Windows Update newsgroup:
http://groups-beta.google.com/group/microsoft.public.windowsupdate

===========================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

 

[EagleOne]

Excellent thought!

That said, I still had the issue.

Later I did fine a solution:

From the MS Knowledge base:

Office Update fails to Install with error 0x52F

Problem description
You may receive error 0x52F when you try to install an Office Updates. Applicable Office versions:
Office 2003

Applicable operating systems and products

Windows 2000
Windows XP
Windows Server 2003

Resolutions
1. Disabling the LIS would clean-up the registry setting and might fix the issue. If the update
requires source from cache and if it is

binary update, the first attempt at install might fail and the install will switch to full file for
the next detection cycle.
Download the Local Installation Source Tool from

http://www.microsoft.com/downloads/...A3-695B-42C3-9045-B812BA0FED3E&displaylang=en
Extract LisTool.exe and LisTool.chm to some location.
Run the GUI tool (LISTOOL.exe) and choose the Disable LIS option. Click next. Select all the check
boxes in the subsequent dialog. Then

proceed to Finish
Try doing a detect and install again.

 

[EagleOne]

Thanks for your time, knowledge and consideration

 

[PA Bear [MS MVP]]

YW. Had you included the 0x52F error in your first post, I probably could
have pointed you to http://support.microsoft.com/kb/903776

 

[EagleOne]

PA-Bear,

At the time, I did not have that error #.

Thanks for posting back as I was not able to re-establish LIS until the information in your post.

Now all is OK!

Thanks EagleOne