Update not working

[Guest]

I am running XP Pro and when I attempt to run update manually, I get the
following error message.
[Thank you for your interest in Windows Update

Windows Update is the online extension of Windows that helps you get the
most out of your computer.

You must be running a Microsoft Windows operating system in order to use
Windows Update.]

Any idea what is wrong and what can be done to repair this problem?

 

[Guest]

Try update from microsoft home page.You might also open internet options,
settings,view objects,R.click on update,update.

 

[Ramesh, MS-MVP]

Hi Mark,

This has to do with third-party firewall / Proxy servers. If you're using
Norton Internet Security / Personal Firewall, see this page for the
solution.

Error: "You must be running a Microsoft Windows operating system in order to
use Windows Update":
http://service1.symantec.com/SUPPORT/nip.nsf/pfdocs/2002100402324636?Open

For Sygate Firewall, use this configuration, posted by someone earlier:

<quote>

So, I opened Sygate, went to tool/options/security and found that "enable
stealth mode browsing" was checked. I unchecked it, enabled Sygate and
disabled XP firewall and the rest is history. I'm able to use the windows
update (IE - tools/windows update).

</quote>

--
Ramesh, MS-MVP
Windows Shell/User

Windows XP Troubleshooting
http://www.winhelponline.com
http://windowsxp.mvps.org

Windows XP Newsgroup Setup Instructions for Outlook Express:
http://www.microsoft.com/windowsxp/expertzone/newsgroupsetup.mspx