Unwanted Toolbar

[Dave Z]

A user of mine was tricked into installing some piece of
pop-up software when she visited a website. Now some
search bar pops up along the bottom of the screen each
time she opens IE6 (SP1). When I right-click the toolbar
in the browser I see: Standard Buttons, Address Bar,
Links, Lock the Toolbars, and at the bottom is something
called "rgrbrfiiest". I've been all through the
add/remove programs and the program files folder but can't
find a way to uninstall it.

Has anyone seen this? Any help is much appreciated.
Thanks.

- Dave

 

[News Reader]

Best help you'll get from www.winguides.com. There are gurus to help you get
rid of spyware. But first you can get Ad-Aware from Lavasoft and scan the
infected pc with it. There are also other similar tools.

 

[Frank Saunders, MS-MVP]

A user of mine was tricked into installing some piece of
pop-up software when she visited a website. Now some
search bar pops up along the bottom of the screen each
time she opens IE6 (SP1). When I right-click the toolbar
in the browser I see: Standard Buttons, Address Bar,
Links, Lock the Toolbars, and at the bottom is something
called "rgrbrfiiest". I've been all through the
add/remove programs and the program files folder but can't
find a way to uninstall it.

Has anyone seen this? Any help is much appreciated.
Thanks.

- Dave

Get and run these four programs:
Ad-Aware:
http://lavasoft.element5.com/support/download/
and
Spybot - Search & Destroy -
http://security.kolla.de/index.php?lang=en&page=download
http://spybot.eon.net.au/
http://www.tomcoyote.org/SPYBOT/
and
BHO Demon: http://www.spywareinfo.com/downloads/bhod/
and
SpywareBlaster:
http://www.wilderssecurity.net/spywareblaster.html

 

[Matt S.M. Perry [MSFT]]

Try right-clicking that "rgrbrfiiest" toolbar and seeing if there is a
disable/uninstall option. Or see if that toolbar has a menu with a
disable/uninstall option.
Failing that, visit the Web site that the software was installed from and
find the help reference/FAQ/e-mail contact information etc. for that toolbar
and ask how to remove the toolbar. If that also fails try uninstalling and
then re-installing IE6sp1 (uninstall:
http://support.microsoft.com/default.aspx?scid=kb;en-us;293907).