Unread mail discrepancy in Windows XP Welcome Screen

[ouser]

On the Windows XP Welcome screen, the unread mail counts are consistently wrong. I tried editing the registry to synchronize the unread mail counts but I was unable to get the Welcome screen count to stay synchronized with the actual count in Outlook. I deleted the registry entry
[HKEY_USERS\S-1-5-21-1606980848-1957994488-1060284298-1003\Software\Microsoft\Windows\CurrentVersion\UnreadMail]

[HKEY_USERS\S-1-5-21-1606980848-1957994488-1060284298-1003\Software\Microsoft\Windows\CurrentVersion\UnreadMail\[email protected]]
"MessageCount"=dword:00000001
"TimeStamp"=hex:d0,72,77,33,d5,2b,c7,01
"Application"="%SystemDrive%\\PROGRA~1\\MICROS~2\\OFFICE11\\OUTLOOK.EXE/profile myprofile

several times and Outlook 2003 appears to recreate it. It is annoying to see the welcome screen indicating unread messages only to logon and launch Outlook to discover there is no new mail.

 

[Diane Poremsky [MVP]]

Who told you to delete it to fix this problem? Windows (not outlook) will recreate it because it's a windows feature.

Why not set it to not show any mail counts?
http://www.outlook-tips.net/howto/winxp_unread.htm

You could set the expirydays to 1 (default is 3) - it will help a little, but probably not completely.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/








On the Windows XP Welcome screen, the unread mail counts are consistently wrong. I tried editing the registry to synchronize the unread mail counts but I was unable to get the Welcome screen count to stay synchronized with the actual count in Outlook. I deleted the registry entry
[HKEY_USERS\S-1-5-21-1606980848-1957994488-1060284298-1003\Software\Microsoft\Windows\CurrentVersion\UnreadMail]

[HKEY_USERS\S-1-5-21-1606980848-1957994488-1060284298-1003\Software\Microsoft\Windows\CurrentVersion\UnreadMail\[email protected]]
"MessageCount"=dword:00000001
"TimeStamp"=hex:d0,72,77,33,d5,2b,c7,01
"Application"="%SystemDrive%\\PROGRA~1\\MICROS~2\\OFFICE11\\OUTLOOK.EXE/profile myprofile

several times and Outlook 2003 appears to recreate it. It is annoying to see the welcome screen indicating unread messages only to logon and launch Outlook to discover there is no new mail.

 

[ouser]

No one told me to delete the registry entry. Before I posted my question, I searched for an answer in this newsgroup and I came across your October 16th reply to DocAMT. After trying unsuccessfully to edit the registry with different values in the expirydays field, I thought that perhaps deleting it altogether might resolve the issue. As I wrote in my original post, that didn't work either because the registry entry was recreated every time I launched Outlook.

Who told you to delete it to fix this problem? Windows (not outlook) will recreate it because it's a windows feature.

Why not set it to not show any mail counts?
http://www.outlook-tips.net/howto/winxp_unread.htm

You could set the expirydays to 1 (default is 3) - it will help a little, but probably not completely.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/







On the Windows XP Welcome screen, the unread mail counts are consistently wrong. I tried editing the registry to synchronize the unread mail counts but I was unable to get the Welcome screen count to stay synchronized with the actual count in Outlook. I deleted the registry entry
[HKEY_USERS\S-1-5-21-1606980848-1957994488-1060284298-1003\Software\Microsoft\Windows\CurrentVersion\UnreadMail]

[HKEY_USERS\S-1-5-21-1606980848-1957994488-1060284298-1003\Software\Microsoft\Windows\CurrentVersion\UnreadMail\[email protected]]
"MessageCount"=dword:00000001
"TimeStamp"=hex:d0,72,77,33,d5,2b,c7,01
"Application"="%SystemDrive%\\PROGRA~1\\MICROS~2\\OFFICE11\\OUTLOOK.EXE/profile myprofile

several times and Outlook 2003 appears to recreate it. It is annoying to see the welcome screen indicating unread messages only to logon and launch Outlook to discover there is no new mail.