Uninstalling the impossible

[NigelBirch]

Have XP sp2. Had programs installed by Dell before delivery of computer.
Have a Resource Disk but no individual application disks for the programs
installed. One program, Microsoft Plus! Digital Media Edition, which
Microsoft no longer supports (since 2004), no longer works, i.e. I cannot
open any of the individual components (e.g. audio, photostory, etc.). Of
course, I went to uninstall. There is no UNINSTALL, and it does not appear
in Add/Remove. I found an Installation for this MS program online and
downloaded it. I opened it, and it did not give me an uninstall option, so I
attempted to reinstall Plus! so that I could uninstall it and then reinstall
it to correct the corrupted files. However, it did install the program, but
when I went to run it, it required a Key Code, which I do not have because,
again, this product came on my machine, installed by Dell. (Dell was of no
help on this.)

My question is this: Can this product be retrieved from the Resource Disc
that came with my computer? Is there a way to boot up and install ONLY this
application from Dell's Resource disc or from a recovery disc? I do not
want/need to reinstall my OS, I only want to reinstall Microsoft Plus!
Digital Media Edition which is on the Resource disc I believe. If I can, in
fact, install this program from one of these CDs, is the product key included
on the disc? I certainly do not want to do a re-install and then end up with
the same message, asking me for a product key. Dell supplied no product
keys, only a Resource disk and a Files & Utilities disc with my PC (and, oh,
yes, a Sonic My DVD LE and WIN OFFICE 2000 disc).

Thank you to anyone who might be able to help me. I've been searching for
answers now for over two weeks via Dell, the Internet, and many dead or
useless links from MS on this program and what to do.

Nigel

 

[Patrick Keenan]

Have XP sp2. Had programs installed by Dell before delivery of computer.
Have a Resource Disk but no individual application disks for the programs
installed. One program, Microsoft Plus! Digital Media Edition, which
Microsoft no longer supports (since 2004), no longer works, i.e. I cannot
open any of the individual components (e.g. audio, photostory, etc.). Of
course, I went to uninstall. There is no UNINSTALL, and it does not
appear
in Add/Remove. I found an Installation for this MS program online and
downloaded it. I opened it, and it did not give me an uninstall option,
so I
attempted to reinstall Plus! so that I could uninstall it and then
reinstall
it to correct the corrupted files. However, it did install the program,
but
when I went to run it, it required a Key Code, which I do not have
because,
again, this product came on my machine, installed by Dell. (Dell was of
no
help on this.)

My question is this: Can this product be retrieved from the Resource Disc
that came with my computer? Is there a way to boot up and install ONLY
this
application from Dell's Resource disc or from a recovery disc? I do not
want/need to reinstall my OS, I only want to reinstall Microsoft Plus!
Digital Media Edition which is on the Resource disc I believe. If I can,
in
fact, install this program from one of these CDs, is the product key
included
on the disc? I certainly do not want to do a re-install and then end up
with
the same message, asking me for a product key. Dell supplied no product
keys, only a Resource disk and a Files & Utilities disc with my PC (and,
oh,
yes, a Sonic My DVD LE and WIN OFFICE 2000 disc).

Thank you to anyone who might be able to help me. I've been searching for
answers now for over two weeks via Dell, the Internet, and many dead or
useless links from MS on this program and what to do.

Nigel

You'll have to look on the resource disk, since it's unlikely that anybody
else here has a copy of yours. This won't install the OS, you may find a
selector on that CD.

You might find that Belarc Advisor retrieves and displays the key code that
you're looking for. Or, it might not... but it's free to try.

http://www.belarc.com/free_download.html

HTH
-pk

 

[HeyBub]

Have XP sp2. Had programs installed by Dell before delivery of
computer. Have a Resource Disk but no individual application disks
for the programs installed. One program, Microsoft Plus! Digital
Media Edition, which Microsoft no longer supports (since 2004), no
longer works, i.e. I cannot open any of the individual components
(e.g. audio, photostory, etc.). Of course, I went to uninstall.
There is no UNINSTALL, and it does not appear in Add/Remove. I found
an Installation for this MS program online and downloaded it. I
opened it, and it did not give me an uninstall option, so I attempted
to reinstall Plus! so that I could uninstall it and then reinstall it
to correct the corrupted files. However, it did install the program,
but when I went to run it, it required a Key Code, which I do not
have because, again, this product came on my machine, installed by
Dell. (Dell was of no help on this.)

My question is this: Can this product be retrieved from the Resource
Disc that came with my computer? Is there a way to boot up and
install ONLY this application from Dell's Resource disc or from a
recovery disc? I do not want/need to reinstall my OS, I only want to
reinstall Microsoft Plus! Digital Media Edition which is on the
Resource disc I believe. If I can, in fact, install this program
from one of these CDs, is the product key included on the disc? I
certainly do not want to do a re-install and then end up with the
same message, asking me for a product key. Dell supplied no product
keys, only a Resource disk and a Files & Utilities disc with my PC
(and, oh, yes, a Sonic My DVD LE and WIN OFFICE 2000 disc).

Thank you to anyone who might be able to help me. I've been
searching for answers now for over two weeks via Dell, the Internet,
and many dead or useless links from MS on this program and what to do.

There are installation monitoring programs that note everything that's done
during an install. These programs provide the ability to un-do everything
the install program did. Used in conjuction with a re-install, they might
give you the ability to purge your system of unwanted things.

'Course you could call Dell...

 

[Motort]

There are installation monitoring programs that note everything that's done
during an install. These programs provide the ability to un-do everything
the install program did. Used in conjuction with a re-install, they might
give you the ability to purge your system of unwanted things.

'Course you could call Dell...

Tried Revo Uninstaller? Do a search for it..... it's a free
program I've used to uninstall all sorts of junk. It works quite well.