uninstall Add-in 'Outlook Scan'


C

CFDB

On loading Outlook full message is.. The Add-in "Outlook Scan" (
C:\program...) cannot be loaded and has been disabled by Outlook. Please
contact Manuf for update or uninstall Add-in.

We removed the orginal virus software, this is looking for the old one.
 
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D

DL

The new & old AV software being?
Examine the add-ins in whatever version of Outlook you are using and disable
that add-in
 
C

CFDB

Was Mcafee now Norton but I guess my question was not clear enough - How do I
uninstall the add-in? ie where do I go to do this please? I am running
Outlook 2007 as part of the Office suite.
Thanks
 
M

Milly Staples [MVP - Outlook]

In Outlook, Tools->Trust Center->COM add-ins. Remove the .dll from there.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, CFDB asked:

| Was Mcafee now Norton but I guess my question was not clear enough -
| How do I uninstall the add-in? ie where do I go to do this please?
| I am running Outlook 2007 as part of the Office suite.
| Thanks
|
| "DL" wrote:
|
|| The new & old AV software being?
|| Examine the add-ins in whatever version of Outlook you are using and
|| disable that add-in
||
|| ||| On loading Outlook full message is.. The Add-in "Outlook Scan" (
||| C:\program...) cannot be loaded and has been disabled by Outlook.
||| Please contact Manuf for update or uninstall Add-in.
|||
||| We removed the orginal virus software, this is looking for the old
||| one.
 
C

CFDB

For anyone following this thread. We found the answer today. It is a common
Outlook 2007 problem-evidently. You have to go to your user dir/ local
settings/microsoft/outlook folder. Delete the extend.dat file
 
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Joined
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Messages
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Thanks it works.. After deleting the extent.dat file i am not getting that prompt. thanks for the help..
 

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