Unexpected Shutdown ONLY when I close my notebook?

[Kristy Creighton]

I've been searching for a fix for this, with no success: I have an
unexpected shutdown every time I close the lid on my week-old Toshiba
A205-S4577. I have my preferences set to sleep when I close the lid, but
instead of waking back up, the screen remains black except for the cursor,
and then it either shuts down and restarts by itself or I have to do it
manually. I was having the problem initially whenever it came out of sleep,
but now sleep mode works normally as long as the lid remains open. I have
Vista Home Premium, dual-core, 1gb ram. Hopefully someone can help. TIA!

Kristy

 

[Dana Cline - MVP]

I assume you used the advanced settings in the power control panel? And it
only does it when entering Sleep from lid shut, but not when entering Sleep
from any other trigger? I'd wonder two things...one, to bring Toshiba in to
this problem in case it's a hardware issue, and two, did you uninstall a
bunch of junkware and maybe uninstall one thing too many?

Dana Cline - MCE MVP

 

[Kcpirana]

Yes, only from when I close the lid, at this point (although I did have the
problem across the board before, all seems to be resolved except for the lid
issue). I've used the advanced settings and I've hardly uninstalled
anything as of yet. I was replacing my work notebook, which I needed
immediately, so I got what I needed up to to speed before I bothered
worrying about the junkware.
Kristy

 

[Dana Cline - MVP]

Well, it still may or may not be a hardware issue - only Toshiba can
determine that, I'd think. They may be able to ship a replacement where all
you need to do is swap your hard drive in.

I moved right in to my new HP laptop, then a week later decided it was too
much hassle so I loaded Ultimate from scratch, along with all the drivers
from their web site. Works great now, without all the junkware...and it only
took me 1 day to backup, install, and reload all the apps.

Dana Cline - MCE MVP

 

[Kcpirana]

Thanks, Dana. I'm going to see what I can find out from Toshiba, I guess.

Kristy

 

[Dana Cline - MVP]

Please let us know what they say...

Dana Cline - MCE MVP

 

[Kcpirana]

They have no idea. They had me disable everything in the startup tab of
msconfig and add items one by one, allowing the computer to go to sleep each
time by shutting down the lid. So far, no good. I have a case number to
call back when I've done that.

I wanted to double-check to be sure, when you referred to Advanced Options
in the Control Panel Power Options panel, I have "allow hybrid sleep"
enabled for both the Balanced and the High Performance plan settings. I'm
assuming these are the options you were referring to? What should they be
set to?

Thanks!
Kristy