unavailable / faded grey buttons

[Guest]

I've had MC Outlook 2003 for 2 weeks. All working fine until today.
The following buttons are faded and not accessible
New Mail Message; reply; reply all; forward.
Plus I cannot access Toolbar (within View) or Customise (within Tools) either.
Can anyone help?

Thanks in advance.

 

[BillR [MVP]]

Do you have an active email account?
If you do then try deleting outcmd.dat.dat and restart outlook.

 

[Diane Poremsky [MVP]]

did you ever activate it? it normally needs activated after 50 uses. Look on
the Help menu for the link to activation.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)

Need Help with Common Tasks? http://www.outlook-tips.net/beginner/

 

[Guest]

Thanks for getting back Diane

I've tried clicking on Activate, but it doesn't do anything. Is there
another way to by pass this and activate it another way?

did you ever activate it? it normally needs activated after 50 uses. Look on
the Help menu for the link to activation.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)

Need Help with Common Tasks? http://www.outlook-tips.net/beginner/

I've had MC Outlook 2003 for 2 weeks. All working fine until today.
The following buttons are faded and not accessible
New Mail Message; reply; reply all; forward.
Plus I cannot access Toolbar (within View) or Customise (within Tools)
either.
Can anyone help?

Thanks in advance.

 

[Diane Poremsky [MVP]]

Do you have just outlook or the office suite? Normally it pops up a dialog
to remind you when you use any office app and you can activate it from any
of the programs in the suite.

You'll need your cd key... the steps here will force you to reenter it and
that *should* also force a reactivation. Deleting the dat file (locate it
using instructions linked on that page) may be necessary too.

When you activate it, you can save the activation should you ever need to
reformat.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)

Need Help with Common Tasks? http://www.outlook-tips.net/beginner/

Thanks for getting back Diane

I've tried clicking on Activate, but it doesn't do anything. Is there
another way to by pass this and activate it another way?

did you ever activate it? it normally needs activated after 50 uses. Look
on
the Help menu for the link to activation.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)

Need Help with Common Tasks? http://www.outlook-tips.net/beginner/

I've had MC Outlook 2003 for 2 weeks. All working fine until today.
The following buttons are faded and not accessible
New Mail Message; reply; reply all; forward.
Plus I cannot access Toolbar (within View) or Customise (within Tools)
either.
Can anyone help?

Thanks in advance.

 

[Guest]

That's the problem, it's not asking for any activation. I've tried in all the
Office 2003 software and it does nothing when i try to activate it. Assuming
it's already activated as it's OEM software...where do i go now? I have never
asked for an activation or cd code/key. It's a trial version (teacher and
student) but should be active for 60 days. I've had it about 2 weeks.

 

[Diane Poremsky [MVP]]

it should be good for 60 days -but AFAIK, you do need to activate it. I'll
see what I can find out.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)

Need Help with Common Tasks? http://www.outlook-tips.net/beginner/

 

[Guest]

thanks. will look forward to some answers. It's totally baffled me.

Unless I've open Office 50 times, and it's locked me out before activation?
But it's never asked for me to activate anything...hence I didn't!

 

[Diane Poremsky [MVP]]

From MS:

"Trial products are never usable until License Activation is completed. Yet
he suggests that it was usable at some point. Is it possible that he has
multiple Office 2003 products installed with conflicting licensing states?

At any rate, he can reset the client License Activation by deleting the
OPA11.DAT file. Then he should be able to Activate the license. That file
is located in the 'C:\Documents and Settings\All Users\Application
Data\Microsoft\OFFICE\DATA' path."


I would rename it, not delete it, and see if that fixes it.

 

[Guest]

thank you very much!

From MS:

"Trial products are never usable until License Activation is completed. Yet
he suggests that it was usable at some point. Is it possible that he has
multiple Office 2003 products installed with conflicting licensing states?

At any rate, he can reset the client License Activation by deleting the
OPA11.DAT file. Then he should be able to Activate the license. That file
is located in the 'C:\Documents and Settings\All Users\Application
Data\Microsoft\OFFICE\DATA' path."


I would rename it, not delete it, and see if that fixes it.


--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/

thanks. will look forward to some answers. It's totally baffled me.

Unless I've open Office 50 times, and it's locked me out before
activation?
But it's never asked for me to activate anything...hence I didn't!