Unable to view aol attachments in Outlook 2003

  • Thread starter Thread starter ESandoval
  • Start date Start date
E

ESandoval

When an AOL user sends or forwards an email with an attachment the end-user
can view the text of the email, but it does not show an attachment exist.
When the end-user forwards email to self or another user then the attachment
is visible.

The end-user is using Outlook 2003 connecting to Exchange 2007.
 
Microsoft Exchange Hosted Filtering and for the end-user Symantec Anti-Virus
version 9.
 
ESandoval said:
When an AOL user sends or forwards an email with an attachment the
end-user can view the text of the email, but it does not show an
attachment exist. When the end-user forwards email to self or another
user then the attachment is visible.

The end-user is using Outlook 2003 connecting to Exchange 2007.
Click to expand...

Using Google Desktop Search by chance?
 
No. The end-user is not using the Google Desktop. I did see that post.
Thanks for clarifying.
 
I have found a work around.
Convert the file to plain text and then the attachment appears.
Please reference knowledge base article KB821840.
Thanks for you assistance.
 
Correction convert the message not the file.

ESandoval said:
I have found a work around.
Convert the file to plain text and then the attachment appears.
Please reference knowledge base article KB821840.
Thanks for you assistance.
Click to expand...
 

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