Unable to shut down

[Michael]

My PC has been unable to shut down and is displaying a
stop screen when I attempt to shut down. The PC the
reboots and forces disk checker to run. The stop screen
says;

"Stop: 0x0000001E (0xc000000E, 0x804F70C, 0x00000000,
0x00000004)
Address 804F703C base at 80400000, DateStamp 3ee6c002 -
ntoskrnl.exe

Beginning dump of physical memory
Physical memory dump complete. Contact your system
administrator or technical support group."

Does any one know what caused this and/or how I can
repair it? I am getting desperate. Thanks in advance.

 

[M Mullen]

(cc sent E-mail to author)

|
|> "Stop: 0x0000001E (0xc000000E, 0x804F70C, 0x00000000,
|> 0x00000004)
|> Address 804F703C base at 80400000, DateStamp 3ee6c002 -
|> ntoskrnl.exe
|>
|> Does any one know what caused this and/or how I can
|> repair it? I am getting desperate. Thanks in advance.

this is from the NT resource kit but should help:

STOP: 0x0000001E (<parameter>, <parameter>, <parameter>, <parameter>)

Component: Executive STOP


Explanation:
This is a Windows NT Executive character-mode STOP message. It indicates a
kernel mode exception was not handled. The second parameter in the parameter
list is the memory address at which the unhandled exception occurred. Usually,
the exception address pinpoints the driver/function that caused the problem. A
common problem is 0x80000003 which means a hard coded breakpoint or assertion
was hit but the system started \NODEBUG.

User Action:
If this is the first time you have booted after installing additional hardware,
remove the hardware and boot again. Check the Microsoft Hardware Compatibility
List to verify that the hardware and its drivers are compatible with Windows NT.
For information about the hardware, contact the supplier.If you are installing
Windows NT for the first time, check the Windows NT system requirements,
including amount of RAM and disk space required to load the operating system.
Also check the Hardware Compatibility List to verify that the system can run
Windows NT. If Windows NT is loaded and no new hardware has been installed,
reboot with recovery options set to create a dump file. If the message continues
to appear, select the Last Known Good option when you reboot. If there is no
Last Known Good configuration, try using the Emergency Repair Disk. If you do
not have an Emergency Repair Disk, contact your technical support group.