Unable to send fax - receiving fatal error in the extended status

[Guest]

I am not sure if this is a coincidence, but the first time I open my computer
then connect to the internet via dial-up, then disconnect to send my fax
using MS WORD, the computer fax modem works. I can hear the fax modem in my
computer dialing the number and fax is sent successfully.

But if I open my computer the first time without connecting to the internet
via dial-up, and directly use my fax modem by sending MS WORD to the fax
recipient, it doesn't work. I only hear one dial then it suddenly stops.
When I checked the fax console, my fax is in the outbox. I tried restarting
it, but it fails everytime. The extended status says FATAL ERROR. When I
right click to choose properties, it says RETRIES EXCEEDED - fatal error.

This fax is working whenever I connect then disconnect in the internet. But
whenever I fax directly without having to connect to the internet, it is not
working.
Before I have no issue with this, because I can workaround of connecting and
disconnecting from my dial-up connection, now since I have changed my ISP to
cable connection, I am having this problems.

NOte: I am only using my fax to send and not to receive.

Any help would be appreciated.

Thanks.

 

[Guest]

Check your Fax configuration>Fax tab. You probably have "do not clear
recipients list between transmission" checked so it is not cleared.
By going to the Internet first you are resetting it and then the Fax works.

 

[Guest]

Hey Byte,
Thank you for your response. I am confused as to how I will check the fax
configuration. I can't seem to see the Fax tab that you are referring.
Could you help show me where to find it? I would appreciate your help.
Thanks again.

 

[Russ Valentine [MVP-Outlook]]

Good question. I know of no such path or option in Windows XP Fax. Perhaps
he was referring to the option to disable automatic retries, but I hardly
see how that would come into play until or unless you first had a fax fail.
Do you have other software that would access your modem using TAPI
protocols? It sound like something is failing to relinquish control of your
modem.

 

[Guest]

I am sorry, that my response confused you. I do not use WinXP Fax. I use
Phone Tools and that's where I got the info about configuration. XP's
Fax module has too many flaws and my Dell came with Phone Tools/Fax
module installed and beats the crap out of XP. Again, sorry.

 

[Guest]

Thanks for the reply. Since I also have a DELL computer, I will try the
Phone tools that you are referring. I will see if I will be able to get this
to work.

Thanks again.

 

[Guest]

TAPI protocols?? I am sorry but I am not familiar with this. But I will try
to see if the Phonetools from Dell can do the trick.

Again, thank you for your help.

Good question. I know of no such path or option in Windows XP Fax. Perhaps
he was referring to the option to disable automatic retries, but I hardly
see how that would come into play until or unless you first had a fax fail.
Do you have other software that would access your modem using TAPI
protocols? It sound like something is failing to relinquish control of your
modem.
--
Russ Valentine
[MVP-Outlook]

Hey Byte,
Thank you for your response. I am confused as to how I will check the fax
configuration. I can't seem to see the Fax tab that you are referring.
Could you help show me where to find it? I would appreciate your help.
Thanks again.

 

[Russ Valentine [MVP-Outlook]]

That would explain it. Windows XP Fax barely works as it is. It will never
survive when competing with another fax program that has taken control of
the modem.
--
Russ Valentine
[MVP-Outlook]

TAPI protocols?? I am sorry but I am not familiar with this. But I will
try
to see if the Phonetools from Dell can do the trick.

Again, thank you for your help.

Good question. I know of no such path or option in Windows XP Fax.
Perhaps
he was referring to the option to disable automatic retries, but I hardly
see how that would come into play until or unless you first had a fax
fail.
Do you have other software that would access your modem using TAPI
protocols? It sound like something is failing to relinquish control of
your
modem.
--
Russ Valentine
[MVP-Outlook]

Hey Byte,
Thank you for your response. I am confused as to how I will check the
fax
configuration. I can't seem to see the Fax tab that you are referring.
Could you help show me where to find it? I would appreciate your help.
Thanks again.

:

Check your Fax configuration>Fax tab. You probably have "do not clear
recipients list between transmission" checked so it is not cleared.
By going to the Internet first you are resetting it and then the Fax
works.

:

I am not sure if this is a coincidence, but the first time I open my
computer
then connect to the internet via dial-up, then disconnect to send my
fax
using MS WORD, the computer fax modem works. I can hear the fax
modem
in my
computer dialing the number and fax is sent successfully.

But if I open my computer the first time without connecting to the
internet
via dial-up, and directly use my fax modem by sending MS WORD to
the
fax
recipient, it doesn't work. I only hear one dial then it suddenly
stops.
When I checked the fax console, my fax is in the outbox. I tried
restarting
it, but it fails everytime. The extended status says FATAL ERROR.
When
I
right click to choose properties, it says RETRIES EXCEEDED - fatal
error.

This fax is working whenever I connect then disconnect in the
internet.
But
whenever I fax directly without having to connect to the internet,
it
is not
working.
Before I have no issue with this, because I can workaround of
connecting and
disconnecting from my dial-up connection, now since I have changed
my
ISP to
cable connection, I am having this problems.

NOte: I am only using my fax to send and not to receive.

Any help would be appreciated.

Thanks.