Unable to remove mail header

[David DeBoer]

Hello,

I am using Outlook 2003 with an Exchange 2003 account. I have a mail item
in my inbox that won't go away. When I try to delete it I am told that the
item can't be deleted because it was either moved or already deleted. If I
access my account using OWA I don't see this mail header. So how do I get
rid of this header? Any thoughts are greatly appreciated.

Thanks in advanced.

 

[Andy David - MVP]

Hello,

I am using Outlook 2003 with an Exchange 2003 account. I have a mail item
in my inbox that won't go away. When I try to delete it I am told that the
item can't be deleted because it was either moved or already deleted. If I
access my account using OWA I don't see this mail header. So how do I get
rid of this header? Any thoughts are greatly appreciated.

Thanks in advanced.

Try Shift-Delete or
mdbvue32 or
mfcmapi

 

[David DeBoer]

Hi. Thanks for responding. I tried the shift delete and got the same
result. What are mdbvue32 and mfcmapi and how do you use them? Thanks
again.

 

[Andy David - MVP]

Hi. Thanks for responding. I tried the shift delete and got the same
result. What are mdbvue32 and mfcmapi and how do you use them? Thanks
http://www.microsoft.com/downloads/...82-4C6E-4EC5-983E-127100D71376&displaylang=en

http://support.microsoft.com/default.aspx?scid=kb;en-us;291794



again.

 

[Vanguard]

Hello,

I am using Outlook 2003 with an Exchange 2003 account. I have a mail item
in my inbox that won't go away. When I try to delete it I am told that
the item can't be deleted because it was either moved or already deleted.
If I access my account using OWA I don't see this mail header. So how do
I get rid of this header? Any thoughts are greatly appreciated.

Put Outlook into offline mode, exit, reload Outlook, and then try deleting
the item while you are still in offline mode. Then go back into online
mode.

I haven't bothered to understand much about cached Exchange mode. Try
disabling it in Outlook, exit, and reload to see if the Inbox looks correct.
Cached mode downloads a copy of the message so it locally available when the
Exchange server is down or unreachable (i.e., rather than fix a flaky or
too-busy Exchange server or network, they use cache mode to cover up the
faults). With cached mode off, Outlook shows you want is in your mailbox on
the Exchange server. In cached mode, the local copy has to be stored
somewhere. My guess is it is in an .ost file. So you could hunt around for
the .ost file to delete/rename/move it to start with a new one. You
probably should talk to our Exchange admin on what to do with the .ost file.