Unable to print correctly with large powerpoint documents

[michael.viernes]

I am trying to print a large powerpoint/word file (20-30 MB) but when the job
is sent to the Printer (Dell 5110cn) it prints out the first couple pages
and repeats those pages 3-4 times. The rest of the document is not printed
and i get 3-4 copies of just the first couple of pages. I contacted Dell
about
the issue and they told me its not the printers but pointed me in the
direction that there was an issue with the document. We Use Vista 32-bit
systems and office 2007. We just reinstalled the the latest drivers from
dell and the issue still occurs. We also change the setting where the job is
completely downloaded before printing but when i see the job it uploads half
the file and resets to the beginning.

 

[Lucy Thomson]

Hi

What does it look like in Print Preview? Are you having problems with other
files or just this one? If just this one, it may be corrupt:
HTML "Round-tripping" to repair corruption
http://www.pptfaq.com/FAQ00526.htm

Lucy

 

[michael.viernes]

Hello Lucy,

It seems that the issue is intermittent and works when it wants to work.
For some Machines the problem persists but with others it works just fine.
The problem also occurs with some large Word Docs.

 

[Lucy Thomson]

Hi Michael

Ahhh, intermittent problems - my favourites ;-). If some machines never have
the problem I would look at the differences between their set up and those
of the problem machines. Particularly printer drivers & settings, and the
print settings in Word & PowerPoint. Also have a look on what is on the page
where the problem starts - large graphics, fancy fills/transparencies,
SmartArt, etc.

Lucy

--
Lucy Thomson
PowerPoint MVP
MOS Master Instructor
www.aneasiertomorrow.com.au

 

[michael.viernes]

Hey Lucy,

All of the machines that we use are connected to the printers by our domain.
We installed the drivers into our print server so the drivers are the same
on each machine. The only possible changes we made was setting it up to
print in color. By default everyone in printing in Black and white and must
manually change that the color setting. I tried to print one document about
10 MB and 12 pages long. Changed to print in color and printer only prints
the first 3 pages repeatedly. Tried to print black and white and print was
successful. Tried to print pages 4-12 and print was successful. When I
monitor the print job i see the job spooling resets when the error occurs. I
know the documents are not corrupt because we just created them. Any ideas?

Thanks,
Michael

 

[Lucy Thomson]

So you don't have any printer driver installed locally on the machines? That
could well be causing issues:
PowerPoint 2007 text editing slow, text cut off, text display or formatting
problems, print, crash problems
http://www.pptfaq.com/FAQ00850.htm

Humour me by installing a local printer driver as a test
How to install a TEST printer driver
http://www.pptfaq.com/FAQ00952.htm

Is it always page 3 where the error occurs regardless of document? What's on
page 4?

Lucy

--
Lucy Thomson
PowerPoint MVP
MOS Master Instructor
www.aneasiertomorrow.com.au