Unable to open spreadsheet from e-mail

[Guest]

This is the second time I have posted this problem. I am totally stumped and
need help.

My husband receives e-mail every week from his office with an excel
spreadsheet attachment. He has always been able to open it with no problems,
but the last several weeks he has been receiving the following message when
attempting to download the file: Filename.xls cannot be accessed. The file
may be read-only, or you may be trying to access a read-only location. Or
the server the document is stored on may not be responding.

We can open other spreadsheets from other people. We have not changed
anything on our computer lately and we have excel 2003.

Help! Lisa

 

[Guest]

Have you tried to save the spreadsheet document rather than open it? Hover
over the attatchment, right-click, then pick "save target as" and browse for
a suitable location for the file and save it. Then open excel and browse to
the file you just saved. Open it. If you have to open it read-only, that's
o.k. just save it with a new name.

Does this work?

 

[Guest]

This didn't work. It just saved my e-mail page to my computer not the
spreadsheet.

Any new ideas?

 

[Guest]

O.k. try this. Double-click the attachment as you have done before. But
this time, click "save" instead of "open". Most commonly, the default folder
will be "my documents". go ahead and save it there. Then start the Excel
application, choose "open" from the file menu, and browse to "my documents".
Double click the file name you just saved from the e-mail. Does that work?

If not, does Excel open normally? Are you able to open other Excel files?
If yes, yes, the Excel file you are receiving via e-mail may be corrupted or
created with a version incompatible with your version. Remember, e-mail file
attachments are just files- they don't normally come with the applications to
run them.

Hope this helps.

 

[Guest]

Unfortunately this does not work either. The frustrating thing is that it
seems as though the file is not corrupted because other people from my
husbands company can access the same file. We also know that we have the
same version of Excel. And yes Excel seems to be functioning fine as we can
open all other spreadsheets. I am at a total loss and my husband is ready to
throw the computer out the window.