Unable to Login Using a VPN to Open Applications on Company Server

[Guest]

My PC Troubleshooting customer works for a large financial institution. She
wants to work from home with her Dell desktop, Windows XP-Home; it is
spyware/virus clean with all the Windows updates. It has an updated Norton
Enterprise.

She logs in using a VPN called Tunnel Guard (I think). The VPN and Login
versions are current. The Citrix extensions versions are current.

The problem arises when she tries to use the Applications at work. These
are: MSOffice, Adobe Reader, LotusNotes and more. When she clicks on these
application icons, there is a brief progress meter and nothing opens. We are
using IE version 6.0.29. We turned off the Windows firewall, the popup
blockers, and cleared all Add-ins using the IEManager.

Here is the kicker: We can log-in using Firefox. In other words, the problem
appears to be related to MS IE! The Hep Desk Tech Support is mystified by
this.

What is it between IE and Citrix that is causing the applications to not open?

 

[Guest]

again.

CORRECTIONS:

SUBJECT: Using a VPN Unable to Open Applications on Company Server

WORDING: Here is the kicker: We can open the applications using Firefox. In
other words, the problem appears to be related to MS IE! The Help Desk Tech
Support is mystified by this.

I sure would like to get a response. Thanks.