Unable to forward emails containing PDF's

[Liela]

I have several users who at various times get PDF's from outside our firm.
Often times these PDF's need to get forwarded either internally or
externally. What we have noticed is that a growing number have not been able
to be forwarded. When the user clicks on the send button after composing the
forwarded message nothing happens. If the user removes the PDF he/she is
then able to send the PDF.

Any thoughts on why this might be happening?

 

[Roady [MVP]]

Probably caused by a virus that tries to scan inside the file.
Disable/uninstall this integration of your virus scanner and try again;
you're still protected.

See http://www.msoutlook.info/question/20

 

[neil154]

While disabling/uninstalling the birus scanner might solve the problem within
Outlook, woyldn't this "solution" expose the PC to viruses while surfing the
web or from USB drives etc?

 

[Brian Tillman [MVP - Outlook]]

While disabling/uninstalling the birus scanner might solve the problem
within
Outlook, woyldn't this "solution" expose the PC to viruses while surfing the
web or from USB drives etc?

No. You didn't read what RObert wrote. You don't leave the antivirus program
uninstalled. You just leave out the mail scanning feature. Your AV program
still operates normally for everything else.

 

[neil154]

Thanks for the clarification.

No. You didn't read what RObert wrote. You don't leave the antivirus program
uninstalled. You just leave out the mail scanning feature. Your AV program
still operates normally for everything else.