Unable to configure router

G

Guest

Hi, I have recently purchased Linksys WRT54GR router.

I can connect to the router but despite hours (literally) of trying I have
been unable to access the configuration page. I can ping the router fine but
can't open the UI using 192.168.1.1. Have really reached the end of the road
with Linksys (reset router, turn off pop up blocker, no proxy server, turn
off Windows firewall etc) but still at square 1.

The router is definitely working as I went back to the store and they demo'd
it on two other laptops.

Any thoughts? I'm using Acer laptop with Vista. IP config results below.

Cheers

Windows IP Configuration

Host Name . . . . . . . . . . . . : AcerLaptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5005G Wireless Network Adapter
Physical Address. . . . . . . . . : 00-19-7D-B4-A3-67
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 28 September 2007 11:59:03
Lease Expires . . . . . . . . . . : 28 September 2007 12:04:17
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 151001469
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

B

Barb Bowman

looks like you are trying to configure using wireless. try with a
wired connection. a few routers will not allow initial config over
wireless for security reasons.

Hi, I have recently purchased Linksys WRT54GR router.

I can connect to the router but despite hours (literally) of trying I have
been unable to access the configuration page. I can ping the router fine but
can't open the UI using 192.168.1.1. Have really reached the end of the road
with Linksys (reset router, turn off pop up blocker, no proxy server, turn
off Windows firewall etc) but still at square 1.

The router is definitely working as I went back to the store and they demo'd
it on two other laptops.

Any thoughts? I'm using Acer laptop with Vista. IP config results below.

Cheers

Windows IP Configuration

Host Name . . . . . . . . . . . . : AcerLaptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5005G Wireless Network Adapter
Physical Address. . . . . . . . . : 00-19-7D-B4-A3-67
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 28 September 2007 11:59:03
Lease Expires . . . . . . . . . . : 28 September 2007 12:04:17
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 151001469
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

G

Guest

Thanks for the reply. I have tried with both wired and wireless - see IP
config below if I use an ethernet connection. Have also tried both firefox
and IE, no difference.

Any other ideas, cheers

Windows IP Configuration

Host Name . . . . . . . . . . . . : AcerLaptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated
Controlle
r
Physical Address. . . . . . . . . : 00-16-D4-C8-E9-AD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.102(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 28 September 2007 16:32:02
Lease Expires . . . . . . . . . . : 28 September 2007 16:37:05
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

B

Barb Bowman

have you tried doing a hard reset of the router? there is usually a
hole or button on the back of these that you hold down for X
seconds.

besides the fact that you can't get to the admin pages, do you have
Internet connectivity? I'm assuming you are replying from that
machine, but just to be sure.

Thanks for the reply. I have tried with both wired and wireless - see IP
config below if I use an ethernet connection. Have also tried both firefox
and IE, no difference.

Any other ideas, cheers

Windows IP Configuration

Host Name . . . . . . . . . . . . : AcerLaptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated
Controlle
r
Physical Address. . . . . . . . . : 00-16-D4-C8-E9-AD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.102(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 28 September 2007 16:32:02
Lease Expires . . . . . . . . . . : 28 September 2007 16:37:05
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

G

Guest

Yes have done a hard reset, also tried to update the firmware but I have the
latest version. I do have internet connectivity but only on a wired basis (ie
not using the wireless - it is disconnected).

G

Guest

No proxy in IE. Have reduced the security settings as low as I can and

G

Guest

Have tried with Windows firewall turned off an no luck. The router is
connected to a LAN at one end (my ISP is a LAN on the compound where I live)
and from one of the ports to the PC via ethernet. Although the only way I can
use the web is to plug the internet cable straight into the PC.

B

Barb Bowman

what happens if you disconnect from the LAN completely. unplug the
cable, power cycle the router. then boot up the computer? can you
connect to the router then?

Have tried with Windows firewall turned off an no luck. The router is
connected to a LAN at one end (my ISP is a LAN on the compound where I live)
and from one of the ports to the PC via ethernet. Although the only way I can
use the web is to plug the internet cable straight into the PC.
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

G

G

Guest

And, have you installed the CD that came with the router?

M

Malke

Simon said:
Have tried with Windows firewall turned off an no luck. The router is
connected to a LAN at one end (my ISP is a LAN on the compound where I live)
and from one of the ports to the PC via ethernet. Although the only way I can
use the web is to plug the internet cable straight into the PC.

Simon, in this rather long thread this is the first time you've
mentioned that you have a non-standard setup regarding your Internet
access and your router. Since we've eliminated all the other
possibilities, what is left is that the router - which according to you
is under the ISP's control and not yours) - has restricted access set
from their end.

Contact the IT people managing the router/lan at the "compound" where
you live for help.

Malke

B

Barb Bowman

and if you CAN connect to the router with the cable pulled from the
ISP connection, then you need to contact your Internet Service
Provider.

Have tried with Windows firewall turned off an no luck. The router is
connected to a LAN at one end (my ISP is a LAN on the compound where I live)
and from one of the ports to the PC via ethernet. Although the only way I can
use the web is to plug the internet cable straight into the PC.
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

G

Guest

That is the address I am using and I have the CD as well Mick.

Re the ISP I have already had them in (the router is on my desk by the way).
They have told me it needs a standard fixed IP configuration on the router -
which I can only do if I can access the UI page. I am told there is nothing
with their server configuration that would prevent me accessing the UI.

However I will speak to them again.

J

JRB Associates

Barb,

For what it is worth, the one thing which has not been mentioned here is IP
addresses. I don't know this particular product, but some years back I was
configuring some hardware which used a fixed IP address for configuration.
When I tried to gain access from a PC which was configured for DHCP, it was
not able to connect. I had to change the PC to a fixed IP in the class C
address range of the product, then it worked without difficulty. After
configuration I reset the PC to DHCP again, and everything has been fine
since. Just a thought... if the router has been hard-reset and a cable is
being used to connect, then provided the PC and router don't have hardware
problems, then the IP address of the PC comes into question.

John Baker

G

Guest

It seems strange that your ISP has given you a Static IP Address. That is