Unable to close IE window

[Steph]

Clicking on "X" button does not close window - including

pop-ups. Using "File - Close" does not work either. I can
only use Windows Task Manager to close, which results in
IE shutting down as well. Using Windows XP Professional.
Have downloaded/installed all pertinant patches and
updates.

I have the same problem and I have tried this:

Try this: Tools > Internet Options > Advanced > Browsing
Uncheck the Enable 3rd party browser extensions

and found that disabling 3rd party browser extensions does solve the
problem. I then scanned my system with Ad-Aware and found no spyware,
only a few cookies.

Does anyone know what I should try next ?

Thanks

Stephane

 

[Jan Il]

Hi Steph

You don't mention the version of Windows you are using, but, be aware, your
Anti-Virus won't detect all types of warez, Trojans, malware, worms, etc.,
and neither can other adware or spyware related programs such as AdAware and
SpyBot. They don't have the proper definitions. They must also be run in
Safe Mode with Hidden Files enabled in order to fully scan all files. Even
if you have run such programs and nothing shows up, it does not mean your
system is clean. It takes a series of programs to fully clean your machine.
Some very aggressive and damaging variants of malware can replicate
themselves repeatedly, or mutate, if not removed properly. Follow the steps
here:

Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm

Download and install HiJackThis. This is one of the most important steps.
Follow all instructions carefully. This program should be run in Normal
mode.

How to download and install HiJackThis: Win 98-XP
http://www.download.com/HijackThis/3000-8022_4-10227353.html

Please.. DO NOT post your log HiJackThis log to this newsgroup. DO NOT
delete anything from the list yourself unless you are an experienced user of
this program. It is important that you post your log on one of the
HiJackThis Support Forums below and allow the experts there to analyze it
for you:
AumHa HiJackThis Forum
http://forum.aumha.org/viewforum.php?f=30
to allow the experts there to evaluate your log and advise you of any
necessary steps to clean your system.
(Note: You will have to Register before posting on these Forums. Please
follow all pre- posting instructions below carefully to avoid having your
log deleted or ignored.
http://forum.aumha.org/viewtopic.ph...ghlight=&sid=b59f8de4de1850003b79b74558a4b58b
All responders are volunteers and they are very busy, so please be patient.)

Please post a link back here to your log at Aumha so thtat we can follow
your progress.

Hope this helps.

Jan
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

 

[Steph]

Thanks a lot Jan for all your help.

You don't mention the version of Windows you are using

I use Windows XP professional

I have ran HiJackThis and just looking at the log the word "myway"
grabbed my attention. I just got my dell machine and it came with this
annoying "Myway" plugin installed. I did a search on Dell's support
forum on Myway and found this:
http://tinyurl.com/fpurf

I followed the instructions and removed myway, restarted my computer,
and now, I seem to be able to close my IE windows with 3rd party
browser extensions enabled.

Thanks again for you help.

Stephane

 

[Jan Il]

Hi Steph

Thanks a lot Jan for all your help.

I use Windows XP professional

I have ran HiJackThis and just looking at the log the word "myway"
grabbed my attention. I just got my dell machine and it came with this
annoying "Myway" plugin installed. I did a search on Dell's support
forum on Myway and found this:
http://tinyurl.com/fpurf

I followed the instructions and removed myway, restarted my computer,
and now, I seem to be able to close my IE windows with 3rd party
browser extensions enabled.

Thanks again for you help.

Stephane

You're very welcome! I'm very glad to hear you were able to resolve your
problem. Good job!

Thank you very much for posting back and letting us know what worked for
you, and for the benefit of other readers who might have a similar problem.

Jan
MS MVP - Windows IE/OE [DTS/AumHa]
Smiles are meant to be shared,
that's why they're so contagious.