Unable to access website in Vista with IE7 or Firefox

[Rusty]

Have a client who needs to access his bank online. On his old XP machine and
any other XP machine we've tested it works fine. On his new Vista machine
the window starts to load and then stalls. Other sites work fine---it is
just certain sites that seem to have the problem. On the same machine using
Firefox---the problem persists.

I've tried accessing the same site from about 6 different Vista based
machines and some work and some don't. It's maddening to say the least.
I've been through the usual add to trusted sites and other security related
areas to allow access without success. The thing that's crazy is on nearly
identical Vista based machines--some will work--some won't. The machine I'm
working on here will not work.

The site is West Coast bank--- wcb.com and when you try to go there it
comes up and says connecting to site: 206.107.78.22 and just stalls there
connecting forever.

On Firefox 3---it does the same thing except it says connected to wcb.com
and the page never loads.

It always works on XP though with IE7 or Firefox.

I'll be glad to run tests and explain further. I have access to multiple
Vista machines and to at least one that does connect. Anybody here up for a
huge puzzle??

Have a great day,
Rusty

 

[Ringmaster]

Have a client who needs to access his bank online. On his old XP machine and
any other XP machine we've tested it works fine. On his new Vista machine
the window starts to load and then stalls. Other sites work fine---it is
just certain sites that seem to have the problem. On the same machine using
Firefox---the problem persists.

I've tried accessing the same site from about 6 different Vista based
machines and some work and some don't. It's maddening to say the least.
I've been through the usual add to trusted sites and other security related
areas to allow access without success. The thing that's crazy is on nearly
identical Vista based machines--some will work--some won't. The machine I'm
working on here will not work.

The site is West Coast bank--- wcb.com and when you try to go there it
comes up and says connecting to site: 206.107.78.22 and just stalls there
connecting forever.

On Firefox 3---it does the same thing except it says connected to wcb.com
and the page never loads.

It always works on XP though with IE7 or Firefox.

I'll be glad to run tests and explain further. I have access to multiple
Vista machines and to at least one that does connect. Anybody here up for a
huge puzzle??

Have a great day,
Rusty

I tried using Apple's Safari browser for Windows and the page opened
immediately. I then looked at the web page's source code and saw some
of the most convoluted scripting I've seen in awhile. That might
explain why some browsers are getting tripped up. I then ran the page
through the W3C validator and it only found 1 error in the markup.

So, don't know why Vista is having trouble. It hung on me too.

 

[Paul Montgomery]

Have a client who needs to access his bank online. On his old XP machine and
any other XP machine we've tested it works fine. On his new Vista machine
the window starts to load and then stalls. Other sites work fine---it is
just certain sites that seem to have the problem. On the same machine using
Firefox---the problem persists.

I've tried accessing the same site from about 6 different Vista based
machines and some work and some don't. It's maddening to say the least.

Do all machines with problems access the 'net using the same ISP? If
so, is the ISP different than those that work?

I had a problem a year or so ago with several websites I visited
frequently. Called the ISP and their support staff said it was a
known issue with their DNS servers/whatever and they were working on
it. Fix came a couple days later.

On another issue only this past week: I couldn't access
www.tinyurl.com using ANY browser.

When the problem got to the third day, I decided to check my hosts
file. Somehow that URL was being blocked along with everything else
Spybot Search & Destroy immunizer put in there.

UNimmunized everything, deleted the hosts file, restarted,
re-immunized, all is well now.