Unable to Access secure pages and unable to read mail

[Marc]

I have run into a problem on my mothers old Win98
machine. For some reason for the past 3 weeks she has not
been able to view her emails (outlook express 6), the
headers download, but there is no message body and she can
not access the "check out" page on any website she
attempts to shop on. She can she the shopping cart but
once you click the "check out" button she gets the "this
page can not be viewed" error message.

I have checked all of the security and java settings and
they seem to be correct, I have emptied the TEMP INTERNET
FILES folder, both via IE and manually in DOS as
insturcted by the knowldge base reference to the outlook
problem.

Since Outlook Express and IE 6 are connected I suspect
whatever the problem is it is related to both.

Any Ideas (other than upgrade to XP)??
..

 

[Frank Saunders, MS-MVP]

I have run into a problem on my mothers old Win98
machine. For some reason for the past 3 weeks she has not
been able to view her emails (outlook express 6), the
headers download, but there is no message body and she can
not access the "check out" page on any website she
attempts to shop on. She can she the shopping cart but
once you click the "check out" button she gets the "this
page can not be viewed" error message.

I have checked all of the security and java settings and
they seem to be correct, I have emptied the TEMP INTERNET
FILES folder, both via IE and manually in DOS as
insturcted by the knowldge base reference to the outlook
problem.

Since Outlook Express and IE 6 are connected I suspect
whatever the problem is it is related to both.

Any Ideas (other than upgrade to XP)??
.

Several possible causes and therefor several possible fixes:
1. Go to Start | Run and type
regsvr32 inetcomm.dll
and press <Enter>
If this doesn't work carry out step 6 and then repeat this step.
2. Go to Tools | Options | Read | Fonts and set Western (ISO) as the
default.
3. Clear Temporary Internet Files and the Temp folder.
4. Turn off email scanning in your anti-virus.
5. Someone else reported that re-installing OE using method 2 in this
article fixed the problem:
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP
http://support.microsoft.com/?kbid=318378
Method 2 works on earlier versions of Windows.
6. Eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm
especially
http://mvps.org/winhelp2002/unwanted.htm#Coolwebsearch

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated before every use, even when just
downloaded. There's also a lot more to do than just those two programs.
CWShredder is also available here:
http://www.kellys-korner-xp.com/regs_edits/cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem please post back
in the same thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
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