Unable to Access Office Update and to activate Microsoft Reader . . .

[Stan Shankman]

Greetings all,

I have a number of problems that cropped up in my Windows 2000 Pro system.

It all started when I changed motherboards. After the change the hardware was all found okay, and mostly everything is working okay,
but I have these two problems that I still need to fix:

1) Unable to access Office Update (actually, Windows Update was not working at first, but I managed to perform a security
change (Trusted Sites) that made it work – but you know, I’m not so sure I got to the root cause of the problem. – I feel that what
I did was just a “work around” because that same “Trusted Sites” fix did not work for Office Update.
2) Unable to Activate Microsoft Reader

Somehow I feel that all of these problems are related. I have tried many of the (routine?) fixes that I found on the Internet, and
so far no suggestion has worked. (Well except for getting Windows Update to work again.)

Is there anyone (a Windows 2000 Guru) out there that would be willing to conduct a dialog with me (via email) in order to help me
get these problems fixed? You know, like one email a day – trying this and trying that until I get the problems fixed. Or, maybe if
you wish, we could even do a little voice chat using Microsoft Messenger.

Thanks all,
- Stan Shankman

 

[Gerry Voras]

Lesse... you changed motherboards without reinstalling the OS on your hard
drive. You probably have lots of problems with driver mismatches, and you
may even have a HAL problem from switching processors. I'd bet that if you
look at your device manager, there are lots of things appended with red x's
or yellow exclamation points.

Best thing to do here is to back up your system (or just your critical
files), them do a reinstall of the OS right over the top of your existing
setup. Make sure your device drivers are completely up to date, and delete
any devices from the device manager that you don't have. Then get all the
updates you can from windowsupdate.microsoft.com.

Failing that, fdisk, format, then reinstall. You;ll lose live data (that's
what the backups will be for), but you'll get a properly working, fresh
system.

Greetings all,

I have a number of problems that cropped up in my Windows 2000 Pro system.

It all started when I changed motherboards. After the change the hardware

was all found okay, and mostly everything is working okay,

but I have these two problems that I still need to fix:

1) Unable to access Office Update (actually, Windows Update was not

working at first, but I managed to perform a security

change (Trusted Sites) that made it work - but you know, I'm not so sure I

got to the root cause of the problem. - I feel that what

I did was just a "work around" because that same "Trusted Sites" fix did not work for Office Update.
2) Unable to Activate Microsoft Reader

Somehow I feel that all of these problems are related. I have tried many

of the (routine?) fixes that I found on the Internet, and

so far no suggestion has worked. (Well except for getting Windows Update to work again.)

Is there anyone (a Windows 2000 Guru) out there that would be willing to

conduct a dialog with me (via email) in order to help me

get these problems fixed? You know, like one email a day - trying this and

trying that until I get the problems fixed. Or, maybe if