Unable to access microsoft.com

  • Thread starter Thread starter fvghjk
  • Start date Start date
F

fvghjk

I am suddenly unable to access microsoft.com. I am also unable to
access sites such as symantec, avg, and avast. I'd appreciate any
help. Thanks
 
fvghjk said:
I am suddenly unable to access microsoft.com. I am also unable to
access sites such as symantec, avg, and avast. I'd appreciate any
help.
Click to expand...

- What AntiVirus and AntiSpyware applications are you currently running?
- What specific operating system at what service pack level?

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.
 
fvghjk said:
I am suddenly unable to access Microsoft.com. I am also unable to
access sites such as Symantec, AVG, and Avast!. I'd appreciate any
help. Thanks
Click to expand...

Download, install and update one of the following ways:

- Download on another computer, that isn't infected. Save to a thumb
drive, then install on the infected machine.

- Try the same from "Safe Mode with Networking" on the infected machine.

Malwarebytes© Corporation
http://www.malwarebytes.org/mbam/program/mbam-setup.exe

SuperAntispyware
http://www.superantispyware.com/superantispywarefreevspro.html
 
Chances are that you're seeing the affects of a hijackware infection (cf.
http://aumha.net/viewtopic.php?f=48&t=37919).

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run additional checks for hijackware, including posting your hijackthis
log to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
 
I have tried running Malwarebytes, Superantispyware and Spybot. They
did not work. Thanks for your help though. Hijack this is a little
too much for me.
 
I am suddenly unable to access microsoft.com. I am also unable to
access sites such as symantec, avg, and avast. I'd appreciate any
help. Thanks
Click to expand...


Then you are almost certainly infected with malware.

What anti-virus program, anti-spyware programs, and firewall do you
run? Are they kept up to date?
 
fvghjk said:
I am suddenly unable to access microsoft.com. I am also unable to
access sites such as symantec, avg, and avast. I'd appreciate any
help.
Click to expand...

<snip>
I have tried running Malwarebytes, Superantispyware and Spybot.
They did not work. Thanks for your help though. Hijack this is a
little too much for me.
Click to expand...

Then you may wish to give a bit more information on your problem.

For example...

- What AntiVirus application are you currently running?
- What specific operating system at what service pack level?
- Web browser(s) you have available to use...
- Do they all exhibit the same issue?
- If the machine has multiple accounts - do all accounts act in the same
manner?
- What type of Internet connection do you have?
 
fvghjk said:
I have tried running Malwarebytes, Superantispyware and Spybot. They
did not work. Thanks for your help though. Hijack this is a little
too much for me.
Click to expand...

<snip>

HiJack This is actually simpler than any of the other options -- you
don't actually have to decide what to delete or not delete, you just
download, install, run, copy the log, and post the log to one of the
forums mentioned in PA Bear's post (see below).

<snip>


--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm
 
Malke said:
Didn't you hear? Microsoft just experienced a bad quarter so had to
lay off thousands of workers. They also laid off their web site.
Once the economy starts to recover they may be able to rehire their
website, but only if it's willing to take a paycut.
Click to expand...

You fool no one, troll. You're pitiful.

X-Newsreader: Forte Agent 2.0/32.652
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
Lines: 10
Organization: UseNetServer - www.usenetserver.com
X-Complaints-To: (e-mail address removed)
Bytes: 1172
X-Original-Bytes: 1129
Path:
TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS02.phx.gbl!newsfeed00.sul.t-online.de!t-online.de!border2.nntp.dca.giganews.com!border1.nntp.dca.giganews.com!nntp.giganews.com!nx01.iad.newshosting.com!newshosting.com!post01.iad!not-for-mail
Xref: TK2MSFTNGP01.phx.gbl microsoft.public.windowsxp.general:1926112

Malke
 
Did I mention MBAM, STUPIDAntiSpyware or Spybot? No.

Repost:
*You* have to fix this, no one here can.
 
I'm running Win XP Pro SP1, using the Windows firewall, and use Avira
antivirus on a regular basis. All accounts have the same thing going
on. Internet connection is DSL. Thanks
 
WinXP SP1 hasn't been supported since October 2006.

You've got a VERY bad hijackware infection, primarily because the machine
has been patch in well over eight (8) years. You cannot use Windows Update
unless WinXP SP2 or SP3 is installed so you can't get the machine fully
patched in its current state.

PS: Most antivirus applications will not work properly unless WinXP SP2 or
SP3 is installed.

The only & most efficient way to resolve your problem is to format &
reinstall Windows. After doing so, you'll have the equivalent of a "new
computer" so see...

5 steps to help protect your new computer before you go online
http://www.microsoft.com/protect/computer/advanced/xppc.mspx

Steps To Help Prevent Spyware
http://www.microsoft.com/protect/computer/spyware/prevent.mspx
 
WinXP SP1 hasn't been supported since October 2006.

You've got a VERY bad hijackware infection, primarily because the machine
has been patch in well over eight (8) years. You cannot use Windows Update
unless WinXP SP2 or SP3 is installed so you can't get the machine fully
patched in its current state.

PS: Most antivirus applications will not work properly unless WinXP SP2 or
SP3 is installed.

The only & most efficient way to resolve your problem is to format &
reinstall Windows. After doing so, you'll have the equivalent of a "new
computer" so see...

5 steps to help protect your new computer before you go online
http://www.microsoft.com/protect/computer/advanced/xppc.mspx

Steps To Help Prevent Spyware
http://www.microsoft.com/protect/computer/spyware/prevent.mspx
Click to expand...

Ok, thanks again
 

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