Unable to access internet

[Guest]

Hello Team,

I use a Dell laptop running Win XP Pro as my home computer and have been
using the computer to connect to the interent using a broadband -cable modem
connection. Howerver recently I am unable to connect to the internet. When I
start up the computer I get the following message in a pop up window : "The
TCP/IP tranpsort is not installed".

I can open a IE browser but cannot access any site. Please help in resolving
the same. I also have Norton AV and ZoneLabs Pro firewall installed. I have
checked the internet connection options and the settings are set to
automatice (IP address, DNS etc) as has been earlier to the problem.

I look froward to your help.

Thanks

RIM

 

[Guest]

Hello Team,

I use a Dell laptop running Win XP Pro as my home computer and have been
using the computer to connect to the interent using a broadband -cable modem
connection. Howerver recently I am unable to connect to the internet. When I
start up the computer I get the following message in a pop up window : "The
TCP/IP tranpsort is not installed".

I can open a IE browser but cannot access any site. Please help in resolving
the same. I also have Norton AV and ZoneLabs Pro firewall installed. I have
checked the internet connection options and the settings are set to
automatice (IP address, DNS etc) as has been earlier to the problem.

I look froward to your help.

Thanks

RIM

Hi RIM,
Try these steps first:
Open a run command and type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]
netsh winsock reset click [OK]
Reboot your machine, does it help?.
How to remove and reinstall TCP/IP on a Windows Server 2003 domain controller
http://support.microsoft.com/kb/325356

http://www.chicagotech.net/troubleshooting/transpotererror.htm
For winsock fixer:
http://www.nasstec.co.uk/tools.html
HTH.
nass

 

[Guest]

Hello Nass,

Thanks. The first 3 steps you indicated helped resolve the tcp/ip problem
and I am able to use IE and view various websites. thanks for the links also.

RIM

Hello Team,

I use a Dell laptop running Win XP Pro as my home computer and have been
using the computer to connect to the interent using a broadband -cable modem
connection. Howerver recently I am unable to connect to the internet. When I
start up the computer I get the following message in a pop up window : "The
TCP/IP tranpsort is not installed".

I can open a IE browser but cannot access any site. Please help in resolving
the same. I also have Norton AV and ZoneLabs Pro firewall installed. I have
checked the internet connection options and the settings are set to
automatice (IP address, DNS etc) as has been earlier to the problem.

I look froward to your help.

Thanks

RIM

Hi RIM,
Try these steps first:
Open a run command and type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]
netsh winsock reset click [OK]
Reboot your machine, does it help?.
How to remove and reinstall TCP/IP on a Windows Server 2003 domain controller
http://support.microsoft.com/kb/325356

http://www.chicagotech.net/troubleshooting/transpotererror.htm
For winsock fixer:
http://www.nasstec.co.uk/tools.html
HTH.
nass

 

[Guest]

You are welcome RIM, glad to help.
Good luck.
nass

Hello Nass,

Thanks. The first 3 steps you indicated helped resolve the tcp/ip problem
and I am able to use IE and view various websites. thanks for the links also.

RIM

Hello Team,

I use a Dell laptop running Win XP Pro as my home computer and have been
using the computer to connect to the interent using a broadband -cable modem
connection. Howerver recently I am unable to connect to the internet. When I
start up the computer I get the following message in a pop up window : "The
TCP/IP tranpsort is not installed".

I can open a IE browser but cannot access any site. Please help in resolving
the same. I also have Norton AV and ZoneLabs Pro firewall installed. I have
checked the internet connection options and the settings are set to
automatice (IP address, DNS etc) as has been earlier to the problem.

I look froward to your help.

Thanks

RIM

Hi RIM,
Try these steps first:
Open a run command and type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]
netsh winsock reset click [OK]
Reboot your machine, does it help?.
How to remove and reinstall TCP/IP on a Windows Server 2003 domain controller
http://support.microsoft.com/kb/325356

http://www.chicagotech.net/troubleshooting/transpotererror.htm
For winsock fixer:
http://www.nasstec.co.uk/tools.html
HTH.
nass