Unable to access encrypted web pages

[Brad]

Some background first: My father recently installed
Spyware and Adaware on his PC. After installing and
running the applications he no longer was able to access
any encrypted websites (128 bit) or use MSN Messenger (it
will not let him log into it or AOL Messenger).

He immediately removed the applications but the problem
still exists.

He is running XP Pro and Explorer 6.

We have already been through all his Internet Settings and
everything is set to the default when it comes to
security, etc.

He tried installing another browser (evil Netscape) and
got the same results.

I know that isn't much to go on - as I myself have been
trying to offer him long distance phone support - but that
is all I can offer.

Does anyone have any suggestions/ideas??

 

[PA Bear]

Copy/paste the following line into an IE Addressbar on the problem machine,
click on GO, then copy/paste the results into your reply:

javascript:navigator.appMinorVersion

Meanwhile:

Troubleshooting Secure Sites
http://support.microsoft.com/?kbid=813444
http://www.mvps.org/inetexplorer/answers2.htm#secure_sites
--
HTH - Please Reply to This Thread

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

AumHa Forums
http://forum.aumha.org

What You Should Know About Spyware
http://www.microsoft.com/security/articles/spyware.asp

 

[Brad]

Thanks

Here are the results of the test (we did it twice - same
results both times):

;SP1;Q810847;Q813951;Q813489;Q330994;Q818529;Q822925;Q82875
0;Q824145;Q832894;

I have noticed several other similar posts the past few
days of people being unable to login to sites that require
passwords or that are 'secure' - could this be stemming
from the same problem?

 

[PA Bear]

Please take the machine to Windows Update as many important security updates
and patches are missing (e.g., Q831167, which should solve the problem).

To assure a clean install, your anti-virus application should be disabled
and all other running processes closed before going to Windows Update and
when downloading/installing from any MS page.

 

[Brad]

Here are the results when we tried doing a Windows Update:
___________________________________________________

Windows Update Error


Windows Update has encountered an error and cannot
display the requested page.

Select from any of the following pages for information
about Windows Update services, or send us your feedback.

Windows Update Home Page
About Windows Update
Support Information



You can also get online support if you are having
problems with Windows Update.


Send error number to Microsoft (0x800C0005)
Note This sends error information but does not create a
support incident; you may or may not receive a response.
______________________________________________________