Unable to access certain website links; also e-bay "Add Pictures"

G

Guest

From our local public library website I am unable to access two links.
Clicking on the button results in nothing. Also, in trying to list an item
for sale on e-bay, I properly fill in all required information and when I
reach "Add Pictures" I get the same result...nothing. I have successfully
used both sites in the past. And I have no trouble with other websites.
Technical advisors from both sites had me disable pop-up blocker, delete
caches and cookies, and (library) add the links websites to the exception
list in pop-up blocker. Nothing worked. I installed Internet Explorer 7 and
that didn't make any difference. Sorry this is so long. I need help!
 
P

PA Bear

Are you connecting via the library's network using your machine (e.g.,
wirelessly)? If so, do you have the same problem when connecting elsewhere?

How to troubleshoot network connectivity problems in Internet Explorer:
http://support.microsoft.com/kb/936211
[ignore APPLIES TO section]
 
G

Guest

No. And I am able to access those two links directly to their websites (not
going through the library's main website. I have no difficulty connecting to
any website nor their links., just this one and the e-bay picture tool.
Thanks.

PA Bear said:
Are you connecting via the library's network using your machine (e.g.,
wirelessly)? If so, do you have the same problem when connecting elsewhere?

How to troubleshoot network connectivity problems in Internet Explorer:
http://support.microsoft.com/kb/936211
[ignore APPLIES TO section]
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org
From our local public library website I am unable to access two links.
Clicking on the button results in nothing. Also, in trying to list an item
for sale on e-bay, I properly fill in all required information and when I
reach "Add Pictures" I get the same result...nothing. I have successfully
used both sites in the past. And I have no trouble with other websites.
Technical advisors from both sites had me disable pop-up blocker, delete
caches and cookies, and (library) add the links websites to the exception
list in pop-up blocker. Nothing worked. I installed Internet Explorer 7
and
that didn't make any difference. Sorry this is so long. I need help!
Click to expand...
Click to expand...
 
G

Guest

My operating system is Windows XP (home edition) in case that factors in.

PA Bear said:
Are you connecting via the library's network using your machine (e.g.,
wirelessly)? If so, do you have the same problem when connecting elsewhere?

How to troubleshoot network connectivity problems in Internet Explorer:
http://support.microsoft.com/kb/936211
[ignore APPLIES TO section]
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org
From our local public library website I am unable to access two links.
Clicking on the button results in nothing. Also, in trying to list an item
for sale on e-bay, I properly fill in all required information and when I
reach "Add Pictures" I get the same result...nothing. I have successfully
used both sites in the past. And I have no trouble with other websites.
Technical advisors from both sites had me disable pop-up blocker, delete
caches and cookies, and (library) add the links websites to the exception
list in pop-up blocker. Nothing worked. I installed Internet Explorer 7
and
that didn't make any difference. Sorry this is so long. I need help!
Click to expand...
Click to expand...
 
P

PA Bear

"No" what? You're not using your machine at the library or you don't have
the same problem when connecting to the internet at another location (e.g.,
your home; school; office) using your machine?

If it's not your machine, I can't imagine the library allowing you to
install anything, let alone IE7, on their machine.
--
~PA Bear
My operating system is Windows XP (home edition) in case that factors in.
Click to expand...
No. And I am able to access those two links directly to their websites
(not
going through the library's main website. I have no difficulty connecting
to any website nor their links., just this one and the e-bay picture tool.
Thanks.
Click to expand...
PA Bear said:
Are you connecting via the library's network using your machine (e.g.,
wirelessly)? If so, do you have the same problem when connecting
elsewhere?

How to troubleshoot network connectivity problems in Internet Explorer:
http://support.microsoft.com/kb/936211
[ignore APPLIES TO section]
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org
From our local public library website I am unable to access two links.
Clicking on the button results in nothing. Also, in trying to list an
item
for sale on e-bay, I properly fill in all required information and when
I
reach "Add Pictures" I get the same result...nothing. I have
successfully
used both sites in the past. And I have no trouble with other websites.
Technical advisors from both sites had me disable pop-up blocker, delete
caches and cookies, and (library) add the links websites to the
exception
list in pop-up blocker. Nothing worked. I installed Internet Explorer 7
and
that didn't make any difference. Sorry this is so long. I need help!
Click to expand...
Click to expand...
Click to expand...
 
G

Guest

Sorry. No I am not using my machine at the library and no I do not have the
same problem when connecting to the internet at another location using my
machine. This is my home desktop PC.

PA Bear said:
"No" what? You're not using your machine at the library or you don't have
the same problem when connecting to the internet at another location (e.g.,
your home; school; office) using your machine?

If it's not your machine, I can't imagine the library allowing you to
install anything, let alone IE7, on their machine.
--
~PA Bear
My operating system is Windows XP (home edition) in case that factors in.
Click to expand...
No. And I am able to access those two links directly to their websites
(not
going through the library's main website. I have no difficulty connecting
to any website nor their links., just this one and the e-bay picture tool.
Thanks.
Click to expand...
PA Bear said:
Are you connecting via the library's network using your machine (e.g.,
wirelessly)? If so, do you have the same problem when connecting
elsewhere?

How to troubleshoot network connectivity problems in Internet Explorer:
http://support.microsoft.com/kb/936211
[ignore APPLIES TO section]
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Pat wrote:
From our local public library website I am unable to access two links.
Clicking on the button results in nothing. Also, in trying to list an
item
for sale on e-bay, I properly fill in all required information and when
I
reach "Add Pictures" I get the same result...nothing. I have
successfully
used both sites in the past. And I have no trouble with other websites.
Technical advisors from both sites had me disable pop-up blocker, delete
caches and cookies, and (library) add the links websites to the
exception
list in pop-up blocker. Nothing worked. I installed Internet Explorer 7
and
that didn't make any difference. Sorry this is so long. I need help!
Click to expand...
Click to expand...
Click to expand...
 
P

PA Bear

[Did you really install IE7 on the library's machine?!]

Since you're using the library's machine and connecting to the internet via
their network, I'd have to assume that the library's security protocols are
not allowing you to access the pages in question, Pat.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Sorry. No I am not using my machine at the library and no I do not have
the
same problem when connecting to the internet at another location using my
machine. This is my home desktop PC.

PA Bear said:
"No" what? You're not using your machine at the library or you don't
have
the same problem when connecting to the internet at another location
(e.g.,
your home; school; office) using your machine?
...I installed Internet Explorer 7 and that didn't make any
difference.
Click to expand...

If it's not your machine, I can't imagine the library allowing you to
install anything, let alone IE7, on their machine.
--
~PA Bear
My operating system is Windows XP (home edition) in case that factors
in.
<paste> No. And I am able to access those two links directly to their
websites (not
going through the library's main website. I have no difficulty
connecting
to any website nor their links., just this one and the e-bay picture
tool.
Thanks.
Click to expand...
:
Are you connecting via the library's network using your machine (e.g.,
wirelessly)? If so, do you have the same problem when connecting
elsewhere?

How to troubleshoot network connectivity problems in Internet Explorer:
http://support.microsoft.com/kb/936211
[ignore APPLIES TO section]
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Pat wrote:
From our local public library website I am unable to access two links.
Clicking on the button results in nothing. Also, in trying to list an
item
for sale on e-bay, I properly fill in all required information and
when
I
reach "Add Pictures" I get the same result...nothing. I have
successfully
used both sites in the past. And I have no trouble with other
websites.
Technical advisors from both sites had me disable pop-up blocker,
delete
caches and cookies, and (library) add the links websites to the
exception
list in pop-up blocker. Nothing worked. I installed Internet Explorer
7
and
that didn't make any difference. Sorry this is so long. I need help!
Click to expand...
Click to expand...
Click to expand...
 
G

Guest

I'll try to be more clear. I am not using the library's machine. I am using
my computer, at my computer desk, in my home. I bring up the library's
website and attempt to access one of the links on the library's website.

PA Bear said:
[Did you really install IE7 on the library's machine?!]

Since you're using the library's machine and connecting to the internet via
their network, I'd have to assume that the library's security protocols are
not allowing you to access the pages in question, Pat.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Sorry. No I am not using my machine at the library and no I do not have
the
same problem when connecting to the internet at another location using my
machine. This is my home desktop PC.

PA Bear said:
"No" what? You're not using your machine at the library or you don't
have
the same problem when connecting to the internet at another location
(e.g.,
your home; school; office) using your machine?

...I installed Internet Explorer 7 and that didn't make any
difference.

If it's not your machine, I can't imagine the library allowing you to
install anything, let alone IE7, on their machine.
--
~PA Bear

Pat wrote:
My operating system is Windows XP (home edition) in case that factors
in.
<paste> No. And I am able to access those two links directly to their
websites (not
going through the library's main website. I have no difficulty
connecting
to any website nor their links., just this one and the e-bay picture
tool.
Thanks.
</paste>
:
Are you connecting via the library's network using your machine (e.g.,
wirelessly)? If so, do you have the same problem when connecting
elsewhere?

How to troubleshoot network connectivity problems in Internet Explorer:
http://support.microsoft.com/kb/936211
[ignore APPLIES TO section]
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Pat wrote:
From our local public library website I am unable to access two links.
Clicking on the button results in nothing. Also, in trying to list an
item
for sale on e-bay, I properly fill in all required information and
when
I
reach "Add Pictures" I get the same result...nothing. I have
successfully
used both sites in the past. And I have no trouble with other
websites.
Technical advisors from both sites had me disable pop-up blocker,
delete
caches and cookies, and (library) add the links websites to the
exception
list in pop-up blocker. Nothing worked. I installed Internet Explorer
7
and
that didn't make any difference. Sorry this is so long. I need help!
Click to expand...
Click to expand...
Click to expand...
 
P

PA Bear

Use the Clean Boot Troubleshooting technique to see if you can determine
what application /currently/ loading at boot is causing the problems, Pat:
http://support.microsoft.com/?kbid=310353
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org
I'll try to be more clear. I am not using the library's machine. I am
using my computer, at my computer desk, in my home. I bring up the
library's website and attempt to access one of the links on the library's
website.

PA Bear said:
[Did you really install IE7 on the library's machine?!]

Since you're using the library's machine and connecting to the internet
via
their network, I'd have to assume that the library's security protocols
are
not allowing you to access the pages in question, Pat.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Sorry. No I am not using my machine at the library and no I do not have
the
same problem when connecting to the internet at another location using
my
machine. This is my home desktop PC.

:

"No" what? You're not using your machine at the library or you don't
have
the same problem when connecting to the internet at another location
(e.g.,
your home; school; office) using your machine?

...I installed Internet Explorer 7 and that didn't make any
difference.

If it's not your machine, I can't imagine the library allowing you to
install anything, let alone IE7, on their machine.
--
~PA Bear

Pat wrote:
My operating system is Windows XP (home edition) in case that factors
in.
<paste> No. And I am able to access those two links directly to their
websites (not
going through the library's main website. I have no difficulty
connecting
to any website nor their links., just this one and the e-bay picture
tool.
Thanks.
</paste>
:
Are you connecting via the library's network using your machine
(e.g.,
wirelessly)? If so, do you have the same problem when connecting
elsewhere?

How to troubleshoot network connectivity problems in Internet
Explorer:
http://support.microsoft.com/kb/936211
[ignore APPLIES TO section]
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Pat wrote:
From our local public library website I am unable to access two
links.
Clicking on the button results in nothing. Also, in trying to list
an
item
for sale on e-bay, I properly fill in all required information and
when
I
reach "Add Pictures" I get the same result...nothing. I have
successfully
used both sites in the past. And I have no trouble with other
websites.
Technical advisors from both sites had me disable pop-up blocker,
delete
caches and cookies, and (library) add the links websites to the
exception
list in pop-up blocker. Nothing worked. I installed Internet
Explorer
7
and
that didn't make any difference. Sorry this is so long. I need
help!
Click to expand...
Click to expand...
Click to expand...
 

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