PSRumbagh said:
Frequently during sign on my AOL 9.1 SE program becomes un-responsive after I
receive the "Welcome" announcement. No matter how long I wait it is still
un-responsive and difficult to shut down even with Task Manager. No obvious
error messages are produced. AOL tech help is totally useless. Are there
any diagnostic tools within WinXP home / SP2 that can help diagnose the cause
of the lockup?
The cause of the lock-up is the AOL 9.1. I'm afraid you'll need to
contact AOL's tech support for resolution of problems with (or caused
by) their product; Microsoft has no control over AOL's product quality
(or - more accurately - the lack thereof).
You could try to remiove and reinstall AOL, but I doubt that it's do
much good. And it's a lot of work. Sadly, the only practical way I've
ever found to completely remove AOL from an operating system is to
format the hard drive and perform a clean installation. I absolutely
loathe having to resort to a hard drive format to fix what should be a
relatively minor issue, but it takes a lot less time than manually
removing/replacing all of the Windows system files that AOL replaces
with their own versions and the hundreds of unnecessary registry entries.
--
Bruce Chambers
Help us help you:
http://support.microsoft.com/default.aspx/kb/555375
They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. ~Benjamin Franklin
Many people would rather die than think; in fact, most do. ~Bertrand Russell
The philosopher has never killed any priests, whereas the priest has
killed a great many philosophers.
~ Denis Diderot
