tv tuner with media center

[bill]

new purchase
hp a6357c with windows vista home premium 32
AMD 64x2 5000+
ViXS PureTV-U 48B0 (NTSC/ATSC Combo)

I cannot get media center to detect any tv signal, and the fm radio player
locks up when any button is pushed. when i try to watch live tv it simply
says "tuner is not available it is in use or not working." I can however
watch tv and listen to radio in the beyond tv player.

Here is an event log

The description for Event ID 3 from source ehRecvr cannot be found. Either
the component that raises this event is not installed on your local computer
or the installation is corrupted. You can install or repair the component on
the local computer.

If the event originated on another computer, the display information had to
be saved with the event.

The following information was included with the event:

ViXS PureTV Analog TV Tuner
c0040524

the message resource is present but the message is not found in the
string/message table

HP has had me try many different things. but all efforts end with them
saying try this and email me back with results.
please help

 

[Kerry Peters]

new purchase
hp a6357c with windows vista home premium 32
AMD 64x2 5000+
ViXS PureTV-U 48B0 (NTSC/ATSC Combo)

I cannot get media center to detect any tv signal, and the fm radio player
locks up when any button is pushed. when i try to watch live tv it simply
says "tuner is not available it is in use or not working." I can however
watch tv and listen to radio in the beyond tv player.

Here is an event log

The description for Event ID 3 from source ehRecvr cannot be found. Either
the component that raises this event is not installed on your local computer
or the installation is corrupted. You can install or repair the component on
the local computer.

If the event originated on another computer, the display information had to
be saved with the event.

The following information was included with the event:

ViXS PureTV Analog TV Tuner
c0040524

the message resource is present but the message is not found in the
string/message table

HP has had me try many different things. but all efforts end with them
saying try this and email me back with results.
please help

 

[Kerry Peters]

I am having a very similar issue with a hp m9177c desktop running vista home
premium with the same ViXS card. I can get the digital tuner to work under
Media Center, but I can not get the analog nor the FM radio to work. Both
lock up. When I run the PC Diagnostics application that came with the PC on
the tuner card, it detects both the analog and digital TV tuners as well as
the FM tuner and everything seems to be fine. I've read other posts where
people have had difficulties with this particular TV tuner card. Have yet to
try the HP support worried that my PC will end up in a worse state than when
I started.