Turn off working offline

[Guest]

Hi

Outlook 2003

Each time the connection drops, Outlook switches to "Work Offline". And
when the connection is re-established, I have to manually uncheck "Work
offline". How can I turn this off ?

Thanks

Best

 

[Ada Pan [MSFT]]

Hello Best,

According to the information in the post, let us first check whether the
Offline mode is configured when Outlook starts:

1. Click Start -> Control Panel -> Mail.
2. Click E-mail Accounts.
2. In the E-mail Accounts dialog box, click View or change existing e-mail
accounts, and then click Next.
3. Double-click your Exchange Server account, and then click More Settings.
4. On the General tab, in the When starting box, please check whether the
"Manually control connection state" and "Work offline." are selected. If
so, please choose the "Automatically detect connection state" item to test
again. If this issue continues, please choose "Manually control connection
state" and "Connect with the network" options to try again.

Does it work now? If this problem still occurs, please continue with the
following suggestions to isolate this issue:

Step 1: Create a new profile:
Please refer to Microsoft Knowledge Base Article to create a new profile:
How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/?id=829918

Step 2: Clean Outlook Cache:
Search for the following four files and rename them by changing the file
extension from ".dat" to ".old": outcmd.dat, extend.dat, frmcache.dat,
views.dat.
Note: These files are normally located under C:\Documents and
Settings\<username>\Application Data\Microsoft\Outlook folder

Please try the above steps and inform me of the results at your earliest
convenience. Should you have any concerns, please feel free to let me know.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Ada Pan [MSFT]]

Hello Best,

How are you?

I am currently standing by for an update from you and would like to know
how things are going there. Please let me know if there is anything else I
can do further assistance.


Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

Hello Ada, it's always good to talk to you.

My Outlook is configured with "Automatically detect connection state"
selected.

I haven't performed Step 2 and 3 yet because I assumed that this would not
make any difference.

Many thanks

Best

===

 

[Ada Pan [MSFT]]

Hello Best,

From your feedback, it seems that the current profile may be somewhat
damaged/corrupt. For your information, I encountered a similar issue
before and finally deleting the old profile and re-creating a new one fixed
the problem. This is the reason why I provide the suggestions in my
previous response. To isolate if it is the same issue on your side, I
recommend you try the second and third suggestions so we can move quickly
towards a resolution.

Your time and cooperation are greatly appreciated.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

Thanks Ada.

Best

 

[Ada Pan [MSFT]]

Hello Best,

I hope the information helps.

If you need further assistance on this issue, please feel free to post
back. I will work closely with you.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.