Turn Off Computer Icon Requires Double-clicking

G

Guest

My wife's XP, SP3 has just started this behavior, requiring her to
double click the icon, or click several times for the computer to shut
off. It used to just take the one click and it would shut down. What
could have caused this?
Thanks
 
M

Malke

My wife's XP, SP3 has just started this behavior, requiring her to
double click the icon, or click several times for the computer to shut
off. It used to just take the one click and it would shut down. What
could have caused this?
Thanks


The First Question Of Troubleshooting: If the problem is new, what changed
between the time things worked and the time they didn't?

The Second Question of Windows Troubleshooting: what is the malware/virus
status of the machine? If you think it is clean, what programs (and
versions) did you use to determine this?

Be sure the computer is clean:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

See below for more detailed shutdown troubleshooting:

Shutdown issues are generally caused by a program and/or process that is
refusing to exit gracefully. The program and/or process can be from malware
or can be legitimate (such as an invasive antivirus like Norton or McAfee).
If you are using a Norton or McAfee product, uninstall it and replace with
a better program such as NOD32, Kasperksy, or Avast (free). The Windows
Firewall is adequate for most people/

A.The first step is always to make sure your computer is virus/malware free
(see link above).

B. If the computer is virus/malware-free, drivers are current, and no Norton
or McAfee programs are installed, then do clean-boot troubleshooting to see
which program/process is the culprit:

How to perform a clean boot in Vista and XP -
http://support.microsoft.com/kb/331796

C. If you need more information, here is an excellent shutdown
troubleshooter:

http://www.aumha.org/win5/a/shtdwnxp.htm

Standard caveat: If troubleshooting the issue is too difficult - and there
is absolutely no shame in admitting this isn't your cup of tea - take the
machine to a computer repair shop. This will not be your local
BigComputerStore/GeekSquad type of place. Get recommendations from family,
friends, colleagues.

Malke
 
G

Guest

The First Question Of Troubleshooting: If the problem is new, what changed
between the time things worked and the time they didn't?

The Second Question of Windows Troubleshooting: what is the malware/virus
status of the machine? If you think it is clean, what programs (and
versions) did you use to determine this?

Be sure the computer is clean:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

See below for more detailed shutdown troubleshooting:

Shutdown issues are generally caused by a program and/or process that is
refusing to exit gracefully. The program and/or process can be from malware
or can be legitimate (such as an invasive antivirus like Norton or McAfee).
If you are using a Norton or McAfee product, uninstall it and replace with
a better program such as NOD32, Kasperksy, or Avast (free). The Windows
Firewall is adequate for most people/

A.The first step is always to make sure your computer is virus/malware free
(see link above).

B. If the computer is virus/malware-free, drivers are current, and no Norton
or McAfee programs are installed, then do clean-boot troubleshooting to see
which program/process is the culprit:

How to perform a clean boot in Vista and XP -
http://support.microsoft.com/kb/331796

C. If you need more information, here is an excellent shutdown
troubleshooter:

http://www.aumha.org/win5/a/shtdwnxp.htm

Standard caveat: If troubleshooting the issue is too difficult - and there
is absolutely no shame in admitting this isn't your cup of tea - take the
machine to a computer repair shop. This will not be your local
BigComputerStore/GeekSquad type of place. Get recommendations from family,
friends, colleagues.

Malke
My wife installed a webcam and Skype, version 4, and it is this
process that keeps hanging the computer, coming up with the "End
Program" window with the moving blue checks or the end now button.
Why would this hang? I have AVG, SuperAntiSpyWare, SpywareBlaster,
Adaware and run them pretty much once a month.
 
M

Malke

My wife installed a webcam and Skype, version 4, and it is this
process that keeps hanging the computer, coming up with the "End
Program" window with the moving blue checks or the end now button.
Why would this hang? I have AVG, SuperAntiSpyWare, SpywareBlaster,
Adaware and run them pretty much once a month.

Since you already know that Skype is hanging the machine, contact Skype for
a resolution, workaround, answer. Or see if they have user forums. Perhaps
you will need to manually make sure Skype is not running when you shut
down.

Malke
 

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