TS drops out

[Michael Paynton]

Has anyone experienced this.
We have a number of home workers who access a W2k terminal
server using BTOpenworld broadband lines married to Dlink
504 ASDL routers. Security is handled by a VPN tunnel. The
problem is that if the TS session is left idle for any
length of time (i.e the user goes to lunch) the session is
dropped. The VPN link is still active and they can still
access the Internet etc from their local machine. They
have to reconnect to the TS server and they can then
pickup from where they left off.
The drop outs are random.

 

[Colin M. McGroarty]

Have you tried enabling keep alives:

http://support.microsoft.com/default.aspx?scid=kb;en-us;216783

I would also check the timeout settings for port 3389 on any
firewalls/routers.

Lastly, you can try enabling/decreasing the MTU settings on the
firewalls/routers.

Hope this helps,


--
Colin M. McGroarty
MCP+I, MCSE, NT-CIP

(e-mail address removed)
www.McGroarty.org