True Image doesn't see drive?

[Kenny]

XP Pro/SP2 & Acronis True Image 10.
3 physical drives: Primary and Secondary on IDE 1 and Secondary on SATA, OS
& programs on Primary IDE.
IDE drives jumpered as Cable Select, properly formatted and accessible
through Explorer etc.
Disk Management shows Disk 0, Primary IDE, Disk 1, Secondary IDE & Disk 2,
SATA drive.
True Image shows Disk 1 which is actually disk 0 and Disk 3 which is
actually Disk 2 SATA, doesn't show the Secondary IDE drive.
Any ideas why TI doesn't see this drive and why the drive letters are
different in TI and XP?

 

[Pegasus \(MVP\)]

XP Pro/SP2 & Acronis True Image 10.
3 physical drives: Primary and Secondary on IDE 1 and Secondary on SATA,
OS & programs on Primary IDE.
IDE drives jumpered as Cable Select, properly formatted and accessible
through Explorer etc.
Disk Management shows Disk 0, Primary IDE, Disk 1, Secondary IDE & Disk 2,
SATA drive.
True Image shows Disk 1 which is actually disk 0 and Disk 3 which is
actually Disk 2 SATA, doesn't show the Secondary IDE drive.
Any ideas why TI doesn't see this drive and why the drive letters are
different in TI and XP?

Windows has the ability to reassign drive letters in any way.
TrueImage does not "know" about these re-assignments.

Your drive may be invisible because it's on a dynamic disk.
Try the TrueImage FAQs for further hints.

 

[M.I.5¾]

XP Pro/SP2 & Acronis True Image 10.
3 physical drives: Primary and Secondary on IDE 1 and Secondary on SATA,
OS & programs on Primary IDE.
IDE drives jumpered as Cable Select, properly formatted and accessible
through Explorer etc.
Disk Management shows Disk 0, Primary IDE, Disk 1, Secondary IDE & Disk 2,
SATA drive.
True Image shows Disk 1 which is actually disk 0 and Disk 3 which is
actually Disk 2 SATA, doesn't show the Secondary IDE drive.
Any ideas why TI doesn't see this drive and why the drive letters are
different in TI and XP?

I assume that you are refering to the bootable recovery disc that TrueImage
provides. This recovery disc has a set of fairly generic drivers for most
of the methods of connecting hard disc drives, so occasionally one is
encountered that doesn't work. However, Acronis do regularly update the
product to meet users problems. Try downloading the latest increment, it is
almost bound to be diferent to the one that you have.

Also version 11 seems to have improved the rescue disc's support for disc
interfaces, but the upgrade is not free (but the upgrade charge is fairly
modest).