troubling installing hp deskjet with xp

[Peter Brown]

had an old pc with windows 98 and I was using a hp DeskJet 420 without
problems. I recently bought a pc with XP preinstalled and tried to install
the hp. I couldn't find the installation disks and so went onto the hp
website to download the drivers. It says that it already got the drivers on
XP. XP does detect the printer but keeps asking for the XP disks - which I
don't have! If I don't have the XP disks how can I install the printer? Can
the files that are on the XP disk available elsewhere?

Peter

 

[Shenan Stanley]

had an old pc with windows 98 and I was using a hp DeskJet 420
without problems. I recently bought a pc with XP preinstalled and
tried to install the hp. I couldn't find the installation disks and
so went onto the hp website to download the drivers. It says that
it already got the drivers on XP. XP does detect the printer but
keeps asking for the XP disks - which I don't have! If I don't have
the XP disks how can I install the printer? Can the files that are
on the XP disk available elsewhere?

Contact the manufacturer (of your PC - or those who sold it to you) -
because the installation files for Windows XP have to be there somewhere if
you bought it.

 

[Peter Brown]

I could try a simple search if I knew what to look for...

 

[Bob I]

Are you familiar with hidden partitions? I'd suggest you contact the PC
manufacturer's tech support.

I could try a simple search if I knew what to look for...