troubleshooting fonts - desparately urgent

[roger]

Shulamit,

A few days ago I ran the automatic update for windows xp pro.
I am now working in WORD and find that my fonts don't work any more!

[...]

If you can, do a System Restore to a time prior to the updates.

If you cannot:

The last patches have been:
MS04-014 -> KB837001 -> important
MS04-013 -> KB837009 -> critic
MS04-012 -> KB828741 -> critic
MS04-011 -> KB835732 -> critic

Go to the Windows\\$NTUninstallKB835732$\Spuninst folder and run
Spuninst, to uninstall the fix. This will renew the files you had
before you updated. Once you have done that, boot and see if Windows
and the fonts behave OK.

Good luck

 

[shulamit]

A few days ago I ran the automatic update for windows xp pro.
I am now working in WORD and find that my fonts don't work any more!

All the fonts are still listed in the control panel, but if I double-click
them, instead of getting a page of demo-text all I get is a line reading
"1234567890 demo text" in the font I asked for. That is the case for
english fonts - for hebrew fonts the problem is worse, I get the numbers,
but no letters - just nine rectangles where the words "demo text" should
be!

In WORD itself, I can ask for any font I like (hebrew or english) but all I
get is a fixed (DOS-type) font in a very small pitch (I think 12). When I
mix a line, hebrew and english, or if I am writing hebrew and want to use
uppercase for the odd english word, it goes a bit crazy, reproducing the
problems of Windows 9x mixed language texts.

I ran a complete (updated to today) virus scan, just in case, and came out
squeaky-clean. I tried to get MS help&support, but their server seems to be
in trouble at the moment.

I should point out here that in the 2 years I have been using XP-pro, I have
never had a crash or a shadow or sniff of any problem at all; I have been
absolutely blissful, and thankful that at last we have an OS that works as
it should. So can anybody restore my faith in xp-pro, please? What has
happened? HOW CAN I FIX IT?