Trouble with Windows XP Fax Program

[Michael Zimmermann]

Hello, All!

First I want to apologize for any silly spelling or
grammar mistakes as English isn't my native language.

I've got problems while trying to use the Windows internal
fax tool (system32\FxsClnt.exe).

The system is Siemens notebook with internal Smart Link 56k
Fax Modem, Windows XP Home SP1a.

Receiving a fax or connecting to the Internet works
properly, but sending faxes is impossible.

The process starts normally, the number is dialed, the
typical fax noises occur. The fax monitor says "<Nummer>
wird gewählt" which means "<Number> is dialed".

After about one minute a message "Fehler beim Senden des
Faxes" ("Error while sending fax") shows up.

To my amazement with a workstation (Windows XP professional
SP1a, external Typhoon 56k Fax Modem) everything works
just fine.

As far as I can see, the fax and modem settings on both
computers are the same.

I saw that problem asked a few times in german newsgroups
but it never came to a solution.

I would be pleased if someone could help.

Greetings from Mainz, Germany
Michael

 

[Archan Das [MSFT]]

Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.



These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.


Please check whether the modem being used in the list of compatible modems
defined in
http://www.microsoft.com/windows/ca...ryl2&pgn=01a642fd-2790-420f-90bd-85df6a377206.
If not, you might try using an external modem which is defined in the above
list, connected to your notebook.

--
Archan Das

Microsoft Printing, Imaging and Fax Team

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