Trouble setting up outlook

[Guest]

Hi,

I have a user who is trying to set-up a new e-mail account on his PC using
Outlook 2003 and Exchange 2003. After putting in the correct server name and
user name and clicking the check names button, he gets the following message:

"there was an error locating one of the items needed to complete this
operation. It may have been deleted."

If he logs on as another user and uses the Outllok that is already
configured, then it works corretcly.

I cannot seem to find any FAQ's or forums that have an answer, can anybody
help?

 

[Brian Tillman]

I have a user who is trying to set-up a new e-mail account on his PC
using Outlook 2003 and Exchange 2003. After putting in the correct
server name and user name and clicking the check names button, he
gets the following message:

"there was an error locating one of the items needed to complete this
operation. It may have been deleted."

I'd start with a new mail profile.