trouble receiving e-mails

[buffy045]

I recently had my motherboard replaced and am up and running but my windows
mail is acting up. In order to receive e-mails, I have to exit out and go
back in, then all of the e-mails I've received in that time appear (I think).
When the program is open I hear the chime signaling new mail, but the number
of new messages doesn't correspond to the number of chimes I've heard.

I followed the help suggestions with no change.

 

[buffy045]

They aren't in the junk folder either. I'm running norton 360. Thanks.

 

[Gary VanderMolen \(MVP\)]

Norton security products are among the top three troublemakers for
Windows Mail. Symptoms often don't surface until several months have
gone by, or until an update occurs.
First, be sure to disable its email scanning, for the reason explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Disabling the Norton program is often insufficient. If so, do a trial uninstall,
followed by using their debris removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Instead of uninstalling your antivirus, another option is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of overly
intrusive antivirus products: http://download.live.com/wlmail