Tracking E-Mail

[Guest]

Using Outlook 2003, I found a wonderful feature called the "Tracking" tab.
Problem is that sometimes it's there, sometimes it's not. According to the
help, I'm suppose to look at the sent e-mail in the sent folder. I also
received the receipts from those that sent them. But some e-mails seem to
have the tracking folder and yet some don't.

I believe this feature only works with e-mail sent from Outlook to Outlook
(like 2000 to 2000 or 2003 to 2000, etc). It doesn't seem to work say for
e-mail sent to someone that has Outlook Express or some sort of other e-mail
client (web, etc).

Can anyone give me some insight on this? Does it matter to whom I send the
e-mail (in other words do they need to have OL 2000 or OL 2003). It's a
wonderful feature if it works.

Any help would be appreciated.

 

[Judy Gleeson]

I think you've explained the limitations of Tracking yourself!

You could also try the Activities tab within your Contacts. Open a Contact
and click the Activities tab. All Items still in your Mailbox will be shown
here (wait a few seconds after you click it).

Judy Gleeson
Acorn Training and Consulting

 

[Guest]

Judy:

Thank you for the confirmation. I thought as much. It's a great idea to
have this. But so much of the world doesn't have OL so it's a "good idea
that sometimes doesn't work." Oh Well! I do use the Activites Tab quite a
lot. And for those read receipts I need to keep, I don't delete those. But
Hope is Eternal.

Thanks again fo your help.

Louis James

 

[Diane Poremsky [MVP]]

Tracking requires TNEF, which is only supported by outlook. Receipts
returned from other clients will not process, which is required to display
on the tracking tab.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

 

[Guest]

You have to actually open the read receipt you've received for the tracking
tab to show up. I was having this same problem and it was driving me nuts
until I figured this out!

 

[Guest]

You have to actually open the read receipt message you've receiving in order
for the Tracking Tab to be created. I was having this same problem and it
was driving me nuts until I figured this out!

 

[Guest]

Ooo, what a great feature the "activities" tab is! Thanks for sharing

 

[Guest]

Using Outlook 2003, I found a wonderful feature called the "Tracking" tab.
Problem is that sometimes it's there, sometimes it's not. According to the
help, I'm suppose to look at the sent e-mail in the sent folder. I also
received the receipts from those that sent them. But some e-mails seem to
have the tracking folder and yet some don't.

I believe this feature only works with e-mail sent from Outlook to Outlook
(like 2000 to 2000 or 2003 to 2000, etc). It doesn't seem to work say for
e-mail sent to someone that has Outlook Express or some sort of other e-mail
client (web, etc).

Can anyone give me some insight on this? Does it matter to whom I send the
e-mail (in other words do they need to have OL 2000 or OL 2003). It's a
wonderful feature if it works.

Any help would be appreciated.

 

[Guest]

I am trying to use the Activity Tab to search for organizing Outlook
activities with Contacts. I am looking for all e-mails and or other
activities assiciated with a contact. When I click on the Activity Tab it
show only e-mails and activities I instigated and not from the Contact in
question. I looked for Help. It directs me to the Go Menu. What's the Go
Menu??

 

[Denny43]

Tracking requires TNEF, which is only supported by outlook. Receipts
returned from other clients will not process, which is required to display
on the tracking tab.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Using Outlook 2003, I found a wonderful feature called the "Tracking" tab.
Problem is that sometimes it's there, sometimes it's not. According to
the
help, I'm suppose to look at the sent e-mail in the sent folder. I also
received the receipts from those that sent them. But some e-mails seem to
have the tracking folder and yet some don't.

I believe this feature only works with e-mail sent from Outlook to Outlook
(like 2000 to 2000 or 2003 to 2000, etc). It doesn't seem to work say for
e-mail sent to someone that has Outlook Express or some sort of other
e-mail
client (web, etc).

Can anyone give me some insight on this? Does it matter to whom I send
the
e-mail (in other words do they need to have OL 2000 or OL 2003). It's a
wonderful feature if it works.

Any help would be appreciated.

 

[Denny43]

You have to actually open the read receipt message you've receiving in order
for the Tracking Tab to be created. I was having this same problem and it
was driving me nuts until I figured this out!

I guess I don't have anyone using Outlook...I'm not getting any receipts...

 

[Jax]

This option is worse than useless. What use is a tracking option, if it only
works when the recipient has Outlook? Until I saw this post, I was innocently
assuming if I didn't get a response, that was because the email hadn't been
delivered or read. And I was completely mistified as to why sometimes I got a
tracking tab, and sometimes not.

Useful post though! Thanks.