tracert from Windows XP Professional

[John Haverty]

I am using a wireless connection and when I try to
tracert to a address it does not work. I goes out
through the wrong IP address. Thus, I am also unable to
ping any addresses from my laptop.

Here is a tracert to www.cnn.com:

Tracing route to cnn.com [64.236.16.84]
over a maximum of 30 hops:

1 77 ms 11 ms 20 ms 10.209.254.254
2 *

I cannot find any way to get rid of the "10" in front of
the address. I use to have the PC on a 10 network, but
now I am using a LinkSys wireless router with an IP
address of 192.168.1.1.

I have searched through the Microsoft site and I cannot
find any reason for this to happen. Someone at work
suggested that it might have to do with the IP Host
Table, but I could not find anything more about that.

Ideas?

John

 

[Trackman [-00-]]

Can you confirm your router device is properly configured (usually through
their web admin tool)

The first hop on the trace route output is generally the router/gateway
device.

 

[Marc Reynolds [MSFT]]

hi,

Check your default gateway setting? Is it the 10.209.254.254 address? If so
you need to change it to a gateway on the client's local subnet.

Thanks,
Marc Reynolds
Microsoft Technical Support

This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------

 

[John Haverty]

Paul,

I have another computer (Windows 95) set up hooked directly to the
LinkSys and I can ping without any problem from that system. When I
looked at this problem a month or so ago I completely reset the
LinkSys router to make sure everything was back to factory defaults.
At this point I believe that it is and it is something with my laptop.

I was reading through some other Microsoft sites and I found some
other discussions about this... not many, but some. I am starting to
think that it is a Microsoft patch that I installed that caused this
problem. I have heard "rumors" about this from others, but nothing
definite from anyone either. I also could not find any official
mention from Microsoft in their Knowledge base about anything such as
what I am experiencing.

If you have any other ideas, please let me know.

John

 

[John Haverty]

Marc,

Can you please point me to where I would find the default gateway? I
tried checking the TCP/IP settings and while I did see "Default
Gateway" listed, it was greyed out because the IP address is
automatically assigned. Is there another place I can find the default
gateway?

John

 

[John Haverty]

Marc,

One other note, when I do ipconfig /all I am showing that the gateway
is set to the LinkSys router:

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . : lawrence.ks.us
Description . . . . . . . . . . . : Dell TrueMobile 1180
Internal 802.11
b Mini PCI Card
Physical Address. . . . . . . . . : 00-90-4B-B0-86-CE
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.102
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 24.124.0.1
24.124.0.6
Lease Obtained. . . . . . . . . . : Saturday, November 01,
2003 12:55:09 PM
Lease Expires . . . . . . . . . . : Sunday, November 02, 2003
12:55:09 PM



Let me know if you see anything there that might be causing the
problem.

Joh
n

 

[Paul Russell]

Marc

It sounds like this one PC is in a misconfigured state.

Check the configuration (either through the connections property settings in
the network connections folder or through IPCONFIG /ALL from the command
prompt).

If it has been setup by a DHCP server try do to a repair or IPCONFIG /RENEW
and let me know how it goes.

--

Paul.

Paul,

I have another computer (Windows 95) set up hooked directly to the
LinkSys and I can ping without any problem from that system. When I
looked at this problem a month or so ago I completely reset the
LinkSys router to make sure everything was back to factory defaults.
At this point I believe that it is and it is something with my laptop.

I was reading through some other Microsoft sites and I found some
other discussions about this... not many, but some. I am starting to
think that it is a Microsoft patch that I installed that caused this
problem. I have heard "rumors" about this from others, but nothing
definite from anyone either. I also could not find any official
mention from Microsoft in their Knowledge base about anything such as
what I am experiencing.

If you have any other ideas, please let me know.

John



"Trackman [-00-]" <[email protected]> wrote in message

Can you confirm your router device is properly configured (usually through
their web admin tool)

The first hop on the trace route output is generally the router/gateway
device.

 

[John Haverty]

Paul,

I posted in another message my current ipconfig /all settings. What
is odd is that I can get to web sites (I am using the laptop now)
without any problem. I can telnet, ftp, etc. to sites. But if I try
to ping or tracert to a site (either by name or IP) it fails.

John

 

[John Haverty]

Well, I thought the problem was only happening on my Windows XP
laptop. I figured I had better try doing a ping/tracert from my
Windows 95 machine. It is happening there too. I sent a note to
LinkSys customer support to see if they could tell me how to configure
the router. I tried resetting the router as well as turning it off
and it appears to still be configured wrong.

It is still odd to me that I can continue to get out to the Internet
through the LinkSys router when it will not allow me to ping or
tracert.

John

 

[John Haverty]

I sent a note to LinkSys customer support, but I have not
heard back. The problem does appear to be something with
the LinkSys router. If anyone knows how to correct this
problem, please let me know.

John

 

[Paul Russell]

Hi John

You may want to try to update your firmware.

 

[John Haverty]

Ok, after playing around with my laptop and changing different things
I found out that ping and tracert had been disabled by my cable
company. Because of viruses, they have temporarily disabled ping and
tracert. I could swear that I was able to do it from one computer
(Win 95) and not from the other a few weeks ago. When both of them
would not allow ping/tracert, I sent a note to customer support.

Ugh! I thought it was my system all this time and come to find out it
was my ISP.

Thanks for the suggestions and I wanted to post a follow-up to let you
know that it is resolved.

John