Toshiba Satellite M105 laptop - can not connect to the Internet?

[Fiona]

Diagnostics say that all hardware is working properly, but can not connect to
the internet at all. Right now, in a Wireless Network environment and with
Wireless Card enabled, it is not picking up the (quite strong) Wireless
Network... Dial-up doesn't work either.

This laptop doesn't belong to me, but to a friend from college... but it
doesn't appear to have other problems... It is running XP Professional...
Help?

 

[Jack \(MVP-Networking\).]

Hi
If you see the local Wireless network in Windows Wireless Utility and you
can not log on it is probably because you do not have the correct logon
credentials (Id, password, security key).
If you do not see any Wireless Network, follow this process to make sure
that the Wireless is working and set correctly.
http://www.ezlan.net/wireless.html
Jack (MVP-Networking).

 

[Fiona]

Thanks for your reply...

- The Wireless Network is currently unsecured. (I have my laptop sitting
next to the one with a problem and it finds this strong Wireless Network
right away.) The laptop with the problem did find this Wireless Network, the
last time she was here.

- I did check the links you gave and everything seems to be set correctly
and working?

 

[Lem]

Thanks for your reply...

- The Wireless Network is currently unsecured. (I have my laptop sitting
next to the one with a problem and it finds this strong Wireless Network
right away.) The laptop with the problem did find this Wireless Network, the
last time she was here.

- I did check the links you gave and everything seems to be set correctly
and working?

Just a guess, but if the wireless network you are attempting to connect
to has a commonly-used name (like "linksys" or "2wire"), it's possible
that your friend's computer previously connected to a network with the
same name that required a security key.

If so, from the "choose a wireless network" page, click "change the
order of preferred networks" and "remove" the network from the list of
preferred networks. Then when you go back to the list of available
networks you should be able to connect.

(This will, of course, delete the saved key for the other wireless
network, so your friend will have to re-enter it when she returns to
college).

--
Lem -- MS-MVP - Networking

To the moon and back with 2K words of RAM and 36K words of ROM.
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