Yep, doesn't matter where you live, the buyer of a product
probably did not investigate their rights and
responsibilities BEFORE the purchase.
And you're exactly right, Toshiba owes Best Buy, Best Buy
owes the retail buyer. And only what is in writing can be
enforced, a salesman's promise just doesn't hold water.
| Hi Jim
|
| Its been a long while since I bought anything from a
electronics store in
| the states. I`ve been in Japan for the past 10 years.
Still the fact is,
| the OP beleives that Toshiba should replace the notebook
instead of
| repairing it. If he bought it directly from Toshiba, then
they would be
| responsible. But since he bought it from a retailer,
Toshiba`s obligation
| to that notebook is repairs only, not a full replacement.
Its the retailers
| responsibility to replace it. Almost like retail version
of the OS versus
| OEM.
|
| Jeff
|
in message
| | > BestBuy has a published return policy that varies by
| > category, they will refund or exchange some things at 30
| > days, no questions asked. Their policy on laptops is 14
| > days...
| > Policy for Computers, Monitors, Printers, Notebook
| > Computers, Camcorders, Digital Cameras and Radar
Detectors:
| > Return items with a valid receipt, the original package
and
| > all package contents within 14 days for a refund or
| > exchange. A 15% restocking fee will be charged on
returns
| > and exchanges of any opened notebook computer,
camcorder,
| > digital camera or radar detector, unless defective.
| > Note the last part "unless defective. You can return
| > defective items. Have you ever wondered about the
| > "refurbished" computers sold Tiger Direct or even HP and
| > Dell on their web sites? These are returned items that
| > cannot be resold as new. If you buy a computer and take
the
| > unopened box out the door and walk back in two minutes
to
| > exchange or get a refund the unopened box cannot be
legally
| > returned to the shelf as "new" but must be described as
| > previously sold, the price break can be zero or
substantial.
| > But the item will carry whatever warranty the seller
lists.
| >
| > Most state laws establish legal requirements for
defective
| > products. Uniform Commercial Code applies in the USA.
| >
| >
| > --
| > The people think the Constitution protects their rights;
| > But government sees it as an obstacle to be overcome.
| >
| >
| >
| > The typical user buys a new item, unpacks it and throws
all
| > the boxes, papers and CD sleeves away (judging by the
| > questions asked about installing software) so refunds,
| > exchanges and returns become harder to do.
| >
| >
| > | > | Hi Jim,
| > |
| > | The OP also has to realise, Toshiba is not responsible
in
| > replacing his
| > | notebook, they are only required to repair it. The
place
| > he bought the
| > | Notebook is responsible for replacing it.
Unfortunately,
| > he purchased it at
| > | a place with a very short return policy. He just need
to
| > take it to a
| > | Toshiba repair center and let the warranty do its job.
I
| > have been told
| > | Toshiba has one of the best repair services, I
fortunately
| > haven`t had need
| > | of their services.
| > |
| > | Jeff
| > |
| > | "Jim Macklin" <p51mustang[threeX12]@xxxhotmail.calm>
wrote
| > in message
| > | | > | > Some people take a defective product personally.
Other
| > | > people are unable to use any product since they fail
to
| > use
| > | > it properly. Some products are very unforgiving,
such
| > as
| > | > explosives, other products, bubble gum for example
are
| > | > pretty straight forward, but used improperly can
still
| > kill.
| > | > Computers may be the most complex machines of the
age,
| > and
| > | > they do require nearly perfect design, manufacture
and
| > | > operation.
| > | >
| > | > As you said, Toshiba does have repair stations and
new
| > | > products always entail a learning curve at all
stages of
| > | > design, production and marketing. The user also
needs
| > to
| > | > RTFM and take some responsibility both before and
after
| > a
| > | > purchase.
| > | >
| > | >
| > | > --
| > | > The people think the Constitution protects their
rights;
| > | > But government sees it as an obstacle to be
overcome.
| > | >
| > | >
| > | > "Mike Hall (MS-MVP)" <
[email protected]>
wrote
| > in
| > | > message
| > | > | Jim
| > | > |
| > | > | There appears to be some cultural misunderstanding
| > here..
| > | > in the interests
| > | > | of World Peace, I will back out gracefully.. I
have
| > gotten
| > | > to the point
| > | > | where I really don't care if his Toshiba notebook
| > works or
| > | > doesn't.. if it
| > | > | is a hardware issue with Toshiba, he shouldn't be
| > posting
| > | > here anyway..
| > | > |
| > | > | I even looked through some of the forums to try to
get
| > a
| > | > handle on what is
| > | > | happening with the silly notebooks before I
answered..
| > if
| > | > he wants to sit on
| > | > | his notebook, I am not about to stop him..
| > | > |
| > | > | --
| > | > | Mike Hall
| > | > | MVP - Windows Shell/user
| > | > |
| > | > |
| > | > |
| > | > |
| > | > |
| > | > |
| > | > |
| > | > | "Jim Macklin"
<p51mustang[threeX12]@xxxhotmail.calm>
| > wrote
| > | > in message
| > | > | | > | > | > Because YOU asked.
| > | > | >
| > | > | >
| > | > | > "Alejandro Penate-Diaz" <
[email protected]>
| > wrote
| > | > in
| > | > | > message
| > | > | > | > | if it is my problem how come are you giving
| > opinions?
| > | > | > |
| > | > | > | "Mike Hall (MS-MVP)"
<
[email protected]>
| > | > wrote
| > | > | > in message
| > | > | > | | > | > | > | > Alejandro
| > | > | > | >
| > | > | > | > Presently, it is very much your problem..
your
| > only
| > | > | > option is to take it
| > | > | > | > in.. there is a chance that it may work out
well
| > for
| > | > | > you.. in the
| > | > | > | > meantime, by all means join any action
group..
| > | > | > | >
| > | > | > | > --
| > | > | > | > Mike Hall
| > | > | > | > MVP - Windows Shell/user
| > | > | > | >
| > | > | > | >
| > | > | > | >
| > | > | > | >
| > | > | > | >
| > | > | > | >
| > | > | > | >
| > | > | > | > "Alejandro Penate-Diaz"
<
[email protected]>
| > | > wrote
| > | > | > in message
| > | > | > | > | > | > | > | >>I already "harrassed?" them by phone, they
sent
| > me
| > | > to an
| > | > | > ASP (Authorized
| > | > | > | >>Service Provider). I called the nearest ASP
and
| > the
| > | > told
| > | > | > me that they
| > | > | > | >>cannot guarantee that my laptop will work
100%
| > OK
| > | > after
| > | > | > they try to fix
| > | > | > | >>it!!!! That's inadmissible. Also my laptop
| > doenst
| > | > have
| > | > | > "static" problems,
| > | > | > | >>I have charged myself and then touched the
| > speakers
| > | > and
| > | > | > nothing happens.
| > | > | > | >>Also my laptop doesnt overheat, it is cool
to
| > the
| > | > touch.
| > | > | > extra dust in the
| > | > | > | >>cpu fan is not possible, since I bought it
20
| > days
| > | > ago.
| > | > | > So I think the are
| > | > | > | >>hidding the real problem. Also I dont want
to
| > repair
| > | > a
| > | > | > NEW and EXPENSIVE
| > | > | > | >>computer with les than a month of use,
| > experiencing
| > | > a
| > | > | > well KNOWN problem.
| > | > | > | >>I am poor,Toshiba is rich, so is their
problem.
| > | > | > | >>
| > | > | > | >>
| > | > | > | >>
| > | > | > | >> "Mike Hall (MS-MVP)"
| > <
[email protected]>
| > | > | > wrote in message
| > | > | > | >>
| > | > | > | >>> Alejandro
| > | > | > | >>>
| > | > | > | >>> Some people are calling the Customer
Service
| > and
| > | > | > getting a degree of
| > | > | > | >>> satisfaction.. the machines seem to have
| > several
| > | > | > problems that could all
| > | > | > | >>> be stemming from the 'static' problem..
| > | > | > | >>>
| > | > | > | >>> Toshiba service centres are replacing the
| > speaker
| > | > | > grilles with a
| > | > | > | >>> material less likely to cause this issue..
I
| > also
| > | > | > understand that some
| > | > | > | >>> users are experimenting with electrical
| > insulation
| > | > | > tape.. not a good
| > | > | > | >>> situation really..
| > | > | > | >>>
| > | > | > | >>> Harass Customer Service by PHONE.. e-mail
will
| > do
| > | > no
| > | > | > good.. and in the
| > | > | > | >>> meantime, take it to your nearest Toshiba
| > Service
| > | > | > Center..
| > | > | > | >>>
| > | > | > | >>> --
| > | > | > | >>> Mike Hall
| > | > | > | >>> MVP - Windows Shell/user
| > | > | > | >>>
| > | > | > | >>>
| > | > | > | >>>
| > | > | > | >>>
| > | > | > | >>>
| > | > | > | >>>
| > | > | > | >>>
| > | > | > | >>> "Alejandro Penate-Diaz"
| > <
[email protected]>
| > | > wrote
| > | > | > in message
| > | > | > | >>>
| > | > | > | >>>> hey, does anybody knows about Toshiba A75
| > model?
| > | > | > | >>>> I just bought one and started rebooting
| > itself
| > | > and
| > | > | > freezeing at random
| > | > | > | >>>> times. BestBuy return policy only covers
14
| > days.
| > | > | > Toshiba send
| > | > | > | >>>> customers to repairing centers, to repair
new
| > | > | > computers! There is a
| > | > | > | >>>> class action suite here:
| > | > | > | >>>>
| > | > | >
| > | >
| >
http://reviews.cnet.com/5208-6142-0.html?forumID=69&threadID=90243&messageID=1014188
| > | > | > | >>>>
| > | > | > | >>>> I dont know what to do other than join
them!
| > | > | > | >>>>
| > | > | > | >>>> Regards,
| > | > | > | >>>> Alejandro Penate-Diaz.
| > | > | > | >>>> MCP
| >
| >
|
